Holiday Inn Express & Suites Charleston Nw
"Post-renovation 4.2/194 4-star IHG at I-64 exit 47 - cleanliness 4.6, rooms 4.5, sleep quality 4.6 excellent post-renovation, indoor pool + free hot breakfast at $146 nightly."
About The Hotel
Holiday Inn Express & Suites Charleston NW - Cross Lanes by IHG is the post-renovation top pick of the Cross Lanes I-64 exit 47 hotel cluster - a 4-star IHG chain hotel at 410 New Goff Mountain Road directly off I-64 exit 47 in Cross Lanes in Kanawha County. Rated 4.2 across 194 reviews with cleanliness 4.6, rooms 4.5, service 4.6 and sleep quality 4.6 subratings all excellent post-renovation, plus value 4.3 and location 4.2 solid at $146 nightly rates. Amenities include indoor pool, free hot breakfast, fitness center, pet-friendly rooms, free parking and free WiFi. Post-renovation CONFIRMED by an August 2025 5-star reviewer: ‘this stay was the first after they completed their renovation. They’ve done a nice job. Hotel feels fresh. Room was clean and beds comfortable. Breakfast was better than average for this tier of hotel. All of the staff I encountered were friendly and helpful.’ May 2025 5-star praise: ‘perfect traveling hotel. Super nice front desk employees. Very welcoming, they even called to make sure our room was perfect. Security officer patrolling the area, protecting visitors vehicles. We slept very well here.’ CANDID historical flag: a March 2024 1-star ‘avoid; no water and no notice’ report (‘water shut off in the morning an hour before checkout with no notice. All water - toilet, shower, sink - apparently for the entire hotel. Otherwise, hotel lobby in disarray’) is pre-renovation - post-2025 reviews strongly indicate the renovation and operational reset has landed well and the hotel has moved past the pre-renovation service issues. Best for Charleston-metro business travelers, Yeager Airport (CRW) travelers wanting a chain-value overnight (15 minutes east), Mardi Gras Casino gaming visitors wanting a non-casino sleep (5 minutes away), youth-tournament families and IHG One Rewards loyalty travelers.
What Guests Are Saying
“This stay was the first after they completed their renovation. They’ve done a nice job. Hotel feels fresh. Room was clean and beds comfortable. Breakfast was better than average for this tier of hotel. All of the staff I encountered were friendly and helpful.” — TarHeel T., 5 stars
“Perfect traveling hotel. Super nice front desk employees. Very welcoming, they even called to make sure our room was perfect. Security officer patrolling the area, protecting visitors vehicles. We slept very well here.” — Rebecca W., 5 stars
“Truly dreadful experience. Water shut off in the morning an hour before checkout with no notice. All water — toilet, shower, sink — apparently for the entire hotel. Otherwise, hotel lobby in disarray.” — Michael P., 1 star
Pros & Cons
Pros:
- 4.2 rating across 194 reviews - post-renovation top pick in Cross Lanes
- Cleanliness 4.6, rooms 4.5, service 4.6, sleep quality 4.6 - excellent subratings across the post-renovation reviews
- Post-renovation CONFIRMED by August 2025 5-star reviewer (‘done a nice job, hotel feels fresh’)
- Indoor pool + free hot breakfast + fitness center + pet-friendly rooms
- Security officer patrolling the parking lot per May 2025 5-star (‘protecting visitors vehicles’)
- Directly off I-64 exit 47 - 5 min to Mardi Gras Casino, 15 min to downtown Charleston, 15 min to Yeager Airport
Cons:
- CANDID: March 2024 1-star ‘avoid; no water and no notice’ report is PRE-renovation - post-2025 reviews strongly positive
- CANDID: Location 4.2 - the lower of the strong subratings (highway location, no downtown walking)
- CANDID: Value 4.3 - the honest weakness at $146 nightly (highest among the three Cross Lanes hotels)
- Small post-renovation review base (194 reviews total) - broader recent-review confidence still building
- No in-room jacuzzi on amenity list - indoor pool is the shared water amenity
The Location
410 New Goff Mountain Road, Cross Lanes, WV 25313 - Directly off I-64 exit 47 in Cross Lanes in Kanawha County - about 5 minutes from Mardi Gras Casino, 15 minutes northwest of downtown Charleston and 15 minutes east of Yeager Airport (CRW). You can find more details or book your stay on TripAdvisor.
Cross Lanes,
Cross Lanes.
Other suites we've checked
Guest reviews
What guests are saying about Holiday Inn Express & Suites Charleston Nw.
"THE absolute BEST HIG Express ice been in!! The only complaint I have is the bathroom sink. It's a beautiful room, but that sink. I'm only 5'1 and I can't even imagine how a child would get up there to wash their hands or brush their teeth. I almost had my neck on the edge of the bowl trying to keep my spit from rolling down my chin. It wasn't pretty. The bowl is just too big. Otherwise, the staff was so pleasant. The breakfast room was fantastic! The breakfast was awesome! And, the breakfast lady was adorable!! Oh... and the room was phenomenal! All the extra touches... priceless! We only stayed one night, but when we come back that way, we'll definitely stay there again."
— Faye York
View on Google"Wow! Everyone was so happy, engaging, and friendly. The room was clean and in great condition. The breakfast dining area was clean and so attractive! The food was hot and very neatly presented - the attendant was smiling and engaging. I can’t recommend it enough!"
— Dianne Yaussy
View on Google"Our hotel and room exceeded our expectations when we walked into our room. Clean, strong and hot shower pressure, extra sheets/pillows/blankets, etc. Very clean in lobby and breakfast area. Attendant running breakfast was phenomenal, friendly, and hardworking. Huge breakfast variety, hot and fresh! Did not see the pool area. Parking easy. Would stay there again."
— Brittany Copeland
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