Four Points by Sheraton Charleston

About The Hotel

Four Points by Sheraton Charleston is the second downtown-riverfront Marriott property in Charleston - a 4-star Marriott at 600 Kanawha Boulevard East directly on the Kanawha River waterfront in downtown Charleston in Kanawha County. Rated 4.0 across 515 reviews with location 4.6 the strongest subrating (waterfront + walkable downtown position), cleanliness 4.4 solid, rooms 4.3 solid, service 4.2 and sleep quality 4.2 mid-tier and value 4.0 the honest weakness at $141-$151 nightly rates. Amenities include pool, on-site restaurant with river views, free airport transportation to Yeager (CRW), business center, conference facilities, paid private parking nearby and Kanawha River suites with waterfront views (per a June 2025 5-star: ‘great service here by ALEX and BRENDAN throughout my stay. My room offered a great river view and free access to listen to the Live on the Levee Friday night concert with Motown and Chicago cover bands. Great double queen beds, big mini frig, large TV. In suite coffee and tea that came with directions’), plus walkable access to the State Capitol Complex about 5 minutes walk east, Haddad Riverfront Park directly adjacent, the Clay Center about 10 minutes walk west, Charleston Coliseum and downtown Charleston dining. Recent 4-star: ‘excellent service, great location. I had a great view from my room, looking out on the river. We had a suite, that was spacious with everything in good working order. What truly stood out was the outstanding service, both at the front desk and in the restaurant. It was fast and friendly in every interaction.’ SIGNIFICANT CANDID RECENT CLEANLINESS FLAGS to read first: an August 2026 1-star titled ‘Great location but clean rooms are a dice roll’ from a four-week work stay reported 24 flea/tick bites in 24 hours in a third room and dried fecal matter on chair (‘I was in this hotel for four weeks due to work. First two rooms were great. I was bitten by fleas/ticks ~24x in 24 hr in the 3rd room and found dried fecal [and urine?] matter on chair. They transferred me to a very nice room and washed my clothes, only staining the underclothes with bleach. The 4th time I was at hotel, I began to have serious allergy issues within 3 hours. I found a chair with black mold under the cushion, so much hair and blood [from an addict and or bed bugs?] on the headboard’); an August 2026 1-star reported the property ‘very dated’ and ‘not clean enough for our expectations of a Marriott’ with a dirty in-room menu and a streaked full-length mirror; a July 2026 1-star titled ‘Clean bed, disappointing overall experience’ reported gross furniture and thin walls; and a September 2025 1-star titled ‘NASTY’ reported a wedding-day check-in error and rude front-desk conduct (‘the guy at front desk made my mother cry it was my wedding day. It was their mistake!’). Best only for downtown-Charleston Live-on-the-Levee concert visitors and Yeager Airport travelers wanting free airport transportation who accept the cleanliness dice-roll flags - the higher-rated Courtyard 500 feet west at 100 Kanawha Boulevard East is the safer riverfront Marriott choice at similar rates.

What Guests Are Saying

“For years, this was my regular place to stay when I was in Charleston. I stopped coming because my conferences were in another hotel. This spring while at the other hotel, my car was broken into so I decided to give Four Points another try and I’m so glad I did! The staff was extremely helpful and the rooms were very clean as was the bathroom and common areas. I felt the parking is also safer here. The location on the river is a nice bonus.” — ajayhawkfan, 5 stars

“Great service here by ALEX and BRENDAN throughout my stay. My room offered a great river view and free access to listen to the Luve on the Levee Friday night concert with Motown and Chicago cover bands. Great double queen beds, big mini frig, large TV. In suite coffee and tea that came with directions. The indoor pool has a lift. The central area by some conference has an art display of a local painter.” — Toni T., 5 stars

“Stayed here for a night on my road trip back home. Staff was very friendly. Hotel was clean. Location seemed to be great. Didn’t get a chance to spend much time but there were restaurants and bars in walking distance.” — Eric F., 5 stars

Pros & Cons

Pros:

• 4.0 rating (515 reviews) with location 4.6 the strongest subrating
• Directly on Kanawha Boulevard East on the Kanawha River waterfront with river-view suites
• Free river-view access to Live-on-the-Levee Friday-night concerts at Haddad Riverfront Park (per June 2025 5-star)
• On-site restaurant with river views + free airport transportation to Yeager (a differentiator among downtown hotels)
• Walkable to State Capitol Complex, Clay Center, Haddad Riverfront Park and Charleston Coliseum

Cons:

• CANDID: August 2026 1-star four-week work stay reported 24 flea/tick bites in 24 hours + dried fecal matter on chair (third room, transferred to very nice room but underclothes bleached)
• CANDID: August 2026 1-star reported ‘very dated’ property, ‘not clean enough for our expectations of a Marriott’ (dirty menu, streaked mirror)
• CANDID: July 2026 1-star titled ‘Clean bed, disappointing overall experience’ reported gross furniture, thin walls, incredibly rude front-desk staff
• CANDID: September 2025 1-star titled ‘NASTY’ reported wedding-day check-in error and rude front-desk conduct (‘made my mother cry’)
• Higher-rated Courtyard 500 feet west at 100 Kanawha Boulevard East is the safer riverfront Marriott choice at similar rates

The Location

600 Kanawha Boulevard East, Charleston, WV 25301 - Directly on the Kanawha River waterfront in downtown Charleston - walkable to Haddad Riverfront Park (Live on the Levee, directly adjacent), State Capitol Complex (about 5 min walk east), Clay Center for the Arts and Sciences (about 10 min walk west), Charleston Coliseum and downtown Charleston dining, and about 10 minutes west of Yeager Airport (CRW). You can find more details or book your stay on TripAdvisor.