Hilton Garden Inn Charlotte Concord
"4.5-rated pool hotel between Charlotte Motor Speedway and Concord Mills outlets off I-85."
About The Hotel
The Hilton Garden Inn Charlotte Concord is a well-regarded 4.5-rated (860 reviews), full-service Hilton brand hotel positioned directly between the Charlotte Motor Speedway and the Concord Mills outlet mall off Interstate 85. Built as a reliable pool-focused base for race weekends and shopping trips, it offers recently renovated rooms with modern fixtures, a refreshing outdoor pool, a bar and lounge for dining, and complimentary parking. The hotel earns solid marks for cleanliness (4.6), location (4.7), and service (4.6), making it a dependable choice for families, race fans, and shoppers seeking comfortable, convenient lodging near Concord’s major attractions.
What Guests Are Saying
“From the moment we checked in to when we checked out with the consistently friendly staff, we could see that this Hilton Garden Inn was a wonderful place to stop for the night. We’ve stayed here several times since this hotel opened years ago, but the renovation has made it even more welcoming and sparkly. Every detail has been updated or newly added, including the wall-mounted gas fireplace in the lobby, the new flooring and curtains in our room, and the stylish bathroom fixtures. Even the new one-piece toilet makes a middle-class guest feel as if he or she is in a luxury hotel. I hope that we’ll be able to stay here again soon.” — Libby1937, 5 stars
“Shayla J provided phenomenal, professional service during our stay. She takes great pride in her job with a positive attitude despite the challenges that she faces. Sarae the server was friendly with a warm smile. Christian was the cook and I must say that he has some skills. I can’t say enough about these great people. Norbert (Director of Food & Beverage) could have been less critical towards the workers in front of guess from what I witness. The hotel and room appearance was very clean. I would definitely stay again.” — rharnett2021, 5 stars
“I just want compliment the staff of this hotel for an excellent stay! I was a little nervous when I read some of the reviews before arriving but I’m must say I’m baffled about how they felt the way they did ! This hotel was very clean! The staff was very hospitable , accommodating, and exceptionally kind! I will definitely stay here again whenever ever I’m in the area! To the owner and the management team , you have a great property and amazing staff ! awesome job!!!!” — Akeba M., 5 stars
Pros & Cons
Pros:
- 4.5 rating with 860 reviews and solid sub-ratings for cleanliness, location, and service
- Prime location between Charlotte Motor Speedway and Concord Mills, ideal for race weekends and outlet shopping
- Full-service Hilton amenities including pool, bar, lounge, free parking, and free WiFi
- Recently renovated rooms with modern fixtures, comfortable beds, and updated bathrooms
- Easy I-85 access to Charlotte, Greensboro, and the Triad within 1.5 hours
Cons:
- A pool hotel, not an in-room-jacuzzi property — for in-room whirlpools, consider Charlotte Uptown options
- Rates spike sharply on race weekends (May Coca-Cola 600, September ROVAL 400) and holiday shopping periods
The Location
7831 Gateway Lane, Concord, NC 28027-4419 — off Interstate 85 between the Charlotte Motor Speedway and Concord Mills outlets. You can find more details or book your stay on TripAdvisor.
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Other suites we've checked
Guest reviews
What guests are saying about Hilton Garden Inn Charlotte Concord.
"Chinay Moore, at the front desk made my first stay with family at this hotel an excellent one! She was professional, patient, kind and thorough, ensuring everything was clearly explained and handled smoothly no matter how many questions I had. Her welcoming attitude and attention to detail immediately set a high standard for the property. As someone in customer service and sales, I can say with confidence that employees like Chinay directly impact guest satisfaction, repeat business, and overall hotel ratings. She is a strong asset to this team and deserves formal recognition from management for her performance with a raise and bonus! Without her, it could be not only a direct impact to the hotel which would limit high reviews, yet it could hinder customers as myself from returning. Thank you for hiring Chinay Moore!"
— Natasha Green
View on Google"Our room was fantastic! Separate seating area from the bedroom, very clean & comfortable. Andrea at the bar was such a gem and food & drinks were well priced and tasty! Outside seating area with fireplace was a nice bonus after a long 70° November day. Well stocked food & drink pantry and friendly fellow guests. Best stay we’ve had in this area!"
— Kelli Messinger
View on Google"Not only is this property very nicely appointed, but the onsite team is first rate! Despite being there for the saddest of occasions (i.g., a funeral) the onsite team, namely Char, Halima, Shayla, Angel and others, made the time there feel like home away from home. They got this right from top to bottom. I highly recommend this property when in the Concord Mills area as the team does a phenomenal job ensuring guests are cared for. I also highly suggest the team be compensated accordingly for the OUTSTANDING job they each do every day (corporate...please take note!)"
— Courtney Lattimore
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