Best Western Hartford Hotel & Suites
"3.9-rated Best Western on Brainard Road with free breakfast, parking, and downtown shuttle near I-91."
About The Hotel
This 3-star Best Western sits on Brainard Road off I-91 exit 27, about 10 minutes south of downtown Hartford near Coltsville National Historical Park and the Connecticut Convention Center. The property draws road-trip travelers with free breakfast, free parking, and a complimentary downtown shuttle. Front-desk staff including Anthony and Diamond earn consistent praise for warm check-ins. Rooms feature spacious layouts with kitchenettes in select suites. The hotel maintains a 4.2 cleanliness sub-rating and a 4.0 value score, though recent reviews document housekeeping lapses during multi-night stays and describe the surrounding area as commercially mixed.
What Guests Are Saying
“great experience would go again! Breakfast was excellent a big verity to choose from the front desk guys were very helpful and friendly and polite” — jim U., 5 stars
“Old but fully fine for the price, nice staff gave us a room on the third floor. A bit clairvoyant but otherwise top! Breakfast was typical plastic Best Western style but again everything was good. For one night you can recommend it without restrictions!” — Ingo W., 4 stars
“My wife and I spent three nights at this location. The hotel is located in a commercial area by an airport. Noise in our room 210 was not an issue. There is a marijuana store next door. We were checked in by Diamond and her teammate. Diamond informed us about good Italian restaurants. She suggested Vito’s and it was a good choice. Our room was clean. The water pressure in the shower was excessive. And the vent was slow in getting the moisture out of the bathroom. Breakfast service was nice but choices were very limited. No bananas or oranges. The hotel was a good value relative to the price.” — DoverJungleboy, 3 stars
Pros & Cons
Pros:
- Free hot breakfast and free downtown shuttle both flagged as well-run by guests
- Front-desk staff named by name in positive reviews (Anthony, Diamond) for warm, helpful check-ins
- Free parking and quick I-91 exit 27 access for road-trip travelers
- Spacious rooms with kitchenettes in select suites
Cons:
- Recurring 2025 complaints about housekeeping during multi-night stays — sheets not changed, urine on bathroom floors, hair on walls per multiple guests
- Several 2024-2025 reviews describe the surrounding area as ‘seedy’ with parking-lot solicitations
- In-room jacuzzi is a specific suite room type — confirm at booking; the chain’s rate-card categories vary
The Location
On Brainard Road off I-91 exit 27, about 10 minutes from downtown Hartford, Coltsville National Historical Park, and the Connecticut Convention Center; a marijuana retailer is next door per a 2024 guest report. You can find more details or book your stay on TripAdvisor.
Hartford,
Hartford.
Guest reviews
What guests are saying about Best Western Hartford Hotel & Suites.
"I stayed here for 5 days while my college age son was recovering from knee surgery and everyone was so friendly & helpful! The hotel and our room were clean and the staff was helpful with any request or question we had and even had great suggestions for nearby restaurants. The location allowed easy access to highways to get to where we needed to go. I only gave location 3 stars because I like to walk outside and this location did not really allow for that, but the inside of the hotel and the staff were great!"
— Brooke Banker
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