Best Western Plus New England Inn & Suites
"4.2-rated Best Western Plus with heated pool, mini-golf, free breakfast, and fireplace suites on Berlin Turnpike."
About The Hotel
This Best Western Plus operates as a clean, well-maintained value hotel at Connecticut’s center on Route 5, earning a 4.2 rating across 507 reviews. Guests consistently praise the friendly front-desk service, high cleanliness standards (4.4 rating), and strong value proposition (4.3 rating). The property features fireplace suites alongside standard rooms, a heated pool, mini-golf course, complimentary breakfast, and fitness center. Recent 2025 guests noted the hotel’s elegance and attentive service. The location near Middletown, New Britain, and outdoor destinations like Wadsworth Falls and Sleeping Giant appeals to both business and leisure travelers seeking affordable, reliable accommodation.
What Guests Are Saying
“A nice, well-maintained hotel with a certain elegance inside and out. Attentive service and a consistent breakfast, good value for money, conveniently located near Middletown and New Britain — not far from Wadsworth Falls and Sleeping Giant. Worth a stop in this corner of Connecticut.” — Emil, 5 stars
“The room was very clean and up to date, the staff always great and helpful, parking was easy, and breakfast was included at a great price.” — Amber C, 5 stars
“A nice hotel with a heated pool, free breakfast, and many stores nearby. Friendly, helpful front-desk service.” — Chris B, 5 stars
Pros & Cons
Pros:
- 4.2 rating with high marks for cleanliness (4.4), service (4.4), and value (4.3) across 507 reviews
- Heated pool, mini-golf, free breakfast, and fitness center included
- Fireplace suites and noted elegance in recent 2025 guest feedback
- Friendly, helpful front-desk staff with easy parking access
- Central state location near shops and Lamentation Mountain trails
Cons:
- In-room jacuzzi is a specific room type only—confirm at booking; heated pool is the main shared wellness amenity with no in-room whirlpool evident in current data
- Busy commercial turnpike setting rather than scenic location
- A 2026 guest reported housekeeping inconsistency on multi-night stays; breakfast can run minimal some mornings per recent reviews
The Location
Located on the Berlin Turnpike (Route 5) in Berlin at Connecticut’s center, the hotel sits central to Hartford and New Haven and minutes from the Lamentation Mountain trails. You can find more details or book your stay on TripAdvisor.
Guest reviews
What guests are saying about Best Western Plus New England Inn & Suites.
"I recently stayed at this location and really enjoyed my stay. As far as budget hotels go, especially in this part of the state it can be very hit or miss. This was definitely a hit! The woman who checked me in was very kind as were the rest of the staff I interacted with. The room was very clean and the bed very comfortable. A super nice desk setup and comfortable chair, looked like a nice new TV, although I didn't use it. Now the rest of the room is certainly dated. Mostly just the carpet and the bathroom. Who cares about an out of date carpet, and honestly the older bathroom was kind of great. They still had a heater in the bathroom, which I haven't seen since the 90s, and was so nice in the morning. Only issues I can think of is the first floor stunk strongly of weed, but that is probably just from people outside or one bad guest. I was on the second floor so it wasn't an issue. Overall, very very happy with this little gem I can use when I don't want to make my long commute."
— Ben Parisi
View on Google"This location is perfect. The staff is extra accommodating and nice. I’d like to include the front desk staff Jeneil and Zahra are very friendly and helpful! Our room was super clean, the breakfast has been tasty and we’d definitely stay here again when in the area."
— James Nadler
View on Google"Zahra was simply amazing! She literally helped me find a room in the middle of the night (3:30 am). I even called before hand and her instructions were crystal clear and very informative. I will definitely be staying here again!"
— 1aceproductions
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