Holiday Inn Express & Suites Jacksonville Se

About The Hotel

Holiday Inn Express & Suites Jacksonville SE — Med Ctr Area By IHG is a 4-star IHG-brand hotel at 4791 Windsor Commons Court on the Southeast side near Mayo Clinic Florida on San Pablo Rd. Rated 4.1 across 223 reviews with 4.4 cleanliness, 4.7 location, 4.4 rooms, 4.3 service, 4.6 sleep quality; value 4.0 is the softest signal. Amenities include pool, free breakfast, fitness center, kids-stay-free rooms, children’s activities, pet-friendly rooms, free shuttle or taxi services, free parking and free WiFi. A 5-star Mayo Clinic patient-family review titled ‘Highly Recommend for Mayo Clinic Patients — Easy, Quiet, and Reliable Stay’ wrote ‘We stayed at this Holiday Inn Express while visiting the Mayo Clinic, and overall it was a great experience. The location is extremely convenient for patients, sitting in a safe and quiet shopping area with a Publix, Rub[io’s]…’ A 5-star repeat-visitor wrote ‘We have stayed here a few times and each time the experience was excellent. The facility is kept clean and the rooms are like new and fresh. No corners are cut in cleaning the rooms. The staff have been so polite and accommodating.’ Candid 1-star billing dispute: ‘We booked a room for one night at holiday inn and they really tried to rip us off. I paid with my American Express card and a month later there was another charge the same price as we paid the first time. They had it set’ [as a duplicate charge — front desk did not resolve]. A 4-star flag: ‘The hotel itself was great. It’s in a nice location, near many restaurants and shops. The issue we had was with the breakfast. This is the 2nd IHG hotel we’ve stayed at in the last couple of months, and there is little to’ [no gluten-free breakfast options]. Best for Mayo Clinic Florida patient families and Southeast Jacksonville business travelers wanting a quiet-plaza IHG base with pool and free breakfast.

What Guests Are Saying

“We stayed at this Holiday Inn Express while visiting the Mayo Clinic, and overall it was a great experience. The location is extremely convenient for patients, sitting in a safe and quiet shopping area with a Publix, Ruby Tuesday, and other stores nearby. Everything felt easy, accessible, and very practical for a medical trip. The hotel itself is beautiful with palm trees and a relaxing Florida feel. Our room was spacious, very clean, and comfortable, with great beds, good lighting in the bathroom, strong water pressure, and a nice seating area with a table and large TV. Parking was easy and free right in front of the hotel, which made coming and going simple. We especially enjoyed the pool area, which is clean and peaceful with part shade and part sun, plus a nice view of the golf course behind the hotel. Breakfast was also a highlight—fresh, tasty, and well-stocked, with options like egg fold-overs, biscuits and gravy, yogurt, cereal, and a great coffee machine. The breakfast attendant was incredibly kind and kept everything running smoothly. The shuttle service to Mayo Clinic was very convenient, and the driver was extremely warm and helpful. Staff overall were a mix—one daytime front desk attendant wasn’t very friendly, but the evening staff was kind and welcoming. We also liked the small snack area in the lobby for quick treats. We would definitely stay here again when visiting Mayo Clinic. It’s clean, comfortable, safe, and very well located for anyone needing easy access to the hospital.” — YellowChair617, 5 stars

“We have stayed here a few times and each time the experience was excellent. The facility is kept clean and the rooms are like new and fresh. No corners are cut in cleaning the rooms. The staff have been so polite and accommodating and friendly. On this stay Brian was the representative and he was beyond kind. I observed him with multiple guests and his demeanor never wavered - always positive. I hope IHG appreciates how he represents their brand. This facility has quite a few Mayo Clinic patients who, at times, may be experiencing difficult health issues. It’s very significant that these employees are so kind to their guests. I would recommend this location over any in the area.” — ljbaughman, 5 stars

“It’s a small thing. I went for an early morning walk and dropped my hat in a stairwell on return. By the time I realized itvwas missing the stairs were cleared. Checked at the front desk, no joy. I stopped in at the laundry just in case. The maintenance manager was present, said he’d found it AND the laundry had washed and dried it! I love this hat and have had it for 15 years at least. I so very much appreciate the care the staff took with a random found object. Kudos to the entire staff.” — Doug F., 5 stars

Pros & Cons

Pros:

• 4.7 location subrating - quiet Windsor Commons plaza with Publix and restaurants
• 4.6 sleep quality - the quiet-plaza setting rewards early-flight and patient-family sleepers
• 5-star Mayo Clinic patient-family review calls it ‘easy, quiet, and reliable’
• Free breakfast + pool + kids-stay-free + pet-friendly rooms
• Free shuttle or taxi services + fitness center

Cons:

• Candid 1-star duplicate-charge dispute (American Express, unresolved by front desk)
• Value 4.0 softest subrating - the softest-value pick in the Jacksonville set
• Candid 4-star limited gluten-free breakfast options across two IHG stays
• No in-room jacuzzi confirmed on TripAdvisor - pool-only property
• Only 223 reviews (smallest sample after Comfort Suites) - thinner recent-signal dataset

The Location

4791 Windsor Commons Court, Jacksonville, FL 32224 - In the Windsor Commons plaza on the Southeast side near Mayo Clinic Florida on San Pablo Rd, 20 min south of downtown. You can find more details or book your stay on TripAdvisor.