Hilton Garden Inn Jacksonville Airport

About The Hotel

Hilton Garden Inn Jacksonville Airport is a 3-star Hilton-brand hotel at 13503 Ranch Rd on the Jacksonville International Airport (JAX) corridor 15-20 minutes north of downtown. Rated 3.9 across 876 reviews — the lowest-rated property in the Jacksonville hot-tub-search cluster — with 4.2 cleanliness, 4.4 location, 4.1 rooms, 4.2 service, 4.2 sleep quality; value 4.1. Amenities include pool, bar/lounge, kids-stay-free rooms, children’s activities, pet-friendly rooms, free airport transportation, fitness center, free parking and free WiFi. A 4-star guest wrote ‘We stayed here for 2 nights. The staff was friendly and accommodating. The room was what you’d expect from Hilton Garden, basic, spacious, clean. Counter space for toiletries by the sink. Shampoo/conditioner dispensers in the shower.’ A 4-star cruise-and-fly guest wrote ‘Stayed here the night before an early flight out the next morning. Room was clean and comfortable and my grand daughter loved the swimming pool. It is a bit difficult to get in and out of the hotel from the main road.’ Candid 2-star property-upkeep flag: ‘I normally do not leave negative reviews, but I feel like I need to share my experience. During my stay at the Hilton Garden Inn in Jacksonville, the room had a strong unpleasant odor that I reported to staff while I was’ [there — unresolved during stay]. A 5-star business guest wrote ‘I stay at Hilton properties all the time. This one was nice. Friendly staff. Rooms are clean and typical. Dinner at the hotel was reasonably priced. Free airport shuttle. $5 brews. No complaints from me.’ Best for cruise-and-fly JAX travelers wanting a Hilton-brand pool-and-shuttle base — with awareness of softer property-upkeep signals.

What Guests Are Saying

“Cliff was the best he was very professional and his customer service was excellent and he even gave us an upgrade for me being a Diamond elite.. the room was amazing i was able to relax and enjoy the whirlpool tub which was a plus…I high recommend this hotel!” — Rasheeda F., 5 stars

“I stay at Hilton properties all the time. This one was nice. Friendly staff. Rooms are clean and typical. Dinner at the hotel was reasonably priced. Free airport shuttle. $5 brews. No complaints from me.” — Farmboy, 5 stars

“We stayed here for 2 nights. The staff was friendly and accommodating. The room was what you’d expect from Hilton Garden, basic, spacious, clean. Counter space for toiletries by the sink. Shampoo/conditioner dispensers in the shower. The shower was extremely, and I mean extremely, slippery. They provide a mat for the shower, use it. Breakfast is NOT included. There is a Dunkin Donuts across the street, as well as a Waffle House if you don’t want to pay for the hotel breakfast. For this price, you can get a room at a similar level hotel that includes breakfast. That’s what I will do next time. There’s so many in the area. Currently there’s construction going on right in front of the hotel, lots of noise in the morning. The windows are not soundproof.” — Travel_Addict_Cyprus, 4 stars

Pros & Cons

Pros:

• 4.4 location subrating on the JAX corridor
• Free airport transportation makes cruise-and-fly seamless
• Pool + bar/lounge + kids-stay-free + children’s activities
• Pet-friendly rooms + free parking + fitness center
• Hilton-brand loyalty benefits (Hilton Honors)

Cons:

• 3.9 rating - the lowest-rated Jacksonville hot-tub-search property
• Candid 2-star strong unpleasant room odor reported to staff, unresolved
• Value 4.1 softest subrating at airport nightly rates
• A 4-star guest cited ‘a bit difficult to get in and out of the hotel from the main road’
• No in-room jacuzzi confirmed on TripAdvisor - pool-only property

The Location

13503 Ranch Rd, Jacksonville, FL 32218 - On the Jacksonville International Airport (JAX) corridor, 15-20 minutes north of downtown Jacksonville with free airport transportation. You can find more details or book your stay on TripAdvisor.