Hampton Inn & Suites Jacksonville Deerwood

About The Hotel

Hampton Inn & Suites Jacksonville Deerwood Park is a 4-star Hilton-brand hotel at 4415 Southside Blvd on the Deerwood Park corridor near St. Johns Town Center. Rated 4.5 across 1,221 reviews with 4.7 cleanliness, 4.7 location, 4.6 rooms, 4.6 service, 4.6 sleep quality; value 4.5. Amenities include pool, free breakfast, fitness center, kids-stay-free rooms, children’s activities, pet-friendly rooms, business center, free parking and free WiFi. Named-shoutout staff earn 5-star reviews even during an active property renovation — one 5-star guest wrote ‘This is the second time that I have stayed at this hotel in the past 30 days. Although they are renovating, I still come because the friendly atmosphere that it provides. Kayla at the front desk is absolutely amazing,’ and another wrote ‘We stayed here for the ASUN softball tourney earlier this month. Raffy and his team were amazing. Despite going through renovations, they worked hard to make our team’s stay comfortable and enjoyable. Our rooms were clean.’ Candid 1-star flags include a Diamond-tier loyalty complication: ‘I made a reservation using points. Because I’m a diamond for life member, I got a free upgrade, which I did not want and planned to ask for my original room when I got to the hotel. Half an hour before check in time, the… [complication]’ and a room-not-ready complaint: ‘Rooms are supposed to be ready at 3pm. Took over 2 hours for them to then be ready. No manager on duty. No other rooms are available as well. But we have over 12 rooms paid for and reserved. Unfortunately not on time.’ Best for Deerwood-corridor business travelers and St. Johns Town Center shoppers wanting a Hilton-brand base with named-shoutout staff.

What Guests Are Saying

“From the moment we arrived on site to the moment we left it could not have been a better stay. We arrived having driven for 20 hours with a 2 and 7 year old, mom and dad and then us, Grandma and Grandpa. I went in to check in and my 7 year old granddaughter wanted to go in with me. The front desk was so kind and personable with us. My granddaughter was smiling and just asked, is there anything I can get for my 2 year old sister and immediately they offered her a packet of gold fish and then some bottles of water. Who does that. this hotel does. The front desk was so incredible. We felt right at home from moment one. The rooms were great. Comfortable beds, clean and very peaceful. The first thing our family did was hit the pool. Our kids were so excited and didn’t want to get out. It’s a big, nice and clean pool. there is also a huge gathering area with one of the biggest fire pits I’ve seen with a serene water fall on one side. We slept great and woke up to a full breakfast, lacking nothing. This is one of the nicest and comfortable places to stay. You will want to stay here when passing through.” — broro777, 5 stars

“This is the second time that I have stayed at this hotel in the past 30 days. Although they are renovating, I still come because the friendly atmosphere that it provides. Kayla at the front desk is absolutely amazing as she treats me and my children, as though we are and always welcome. It feels very good when someone at a front desk knows you by name even at the seeing hundreds and hundreds of guest at a time,Kayla needs the biggest raise in the world and also the two young ladies over the breakfast and food. Staff have been phenomenal as well. I suggest everyone come to this hotel because of the professional professionalism that they provide.” — marcia L., 5 stars

“Hotel was great. Complimentary breakfast was delicious and good quantity, quality. Hotel staff was welcoming and polite. Rooms well cleaned and comfortable. Wanted to mention Mia specifically. She was professional and pleasant. Very helpful for someone like me who was new in the area. Provided helpful tips for my stay from eating to beaches. Sincere and welcoming. Quadre was also helpful in my early morning departure. Even though he had night shift, he had day personality and also polite and professional. Great staff, but super hats off to Mia and shout out to Quadre in my one experience with him in checkout.” — Robert K., 5 stars

Pros & Cons

Pros:

• 4.5 rating (1,221 reviews) - Highest review volume in the Jacksonville cluster
• 4.7 cleanliness and 4.7 location subratings
• Pool + free breakfast + kids-stay-free + children’s activities
• Pet-friendly rooms + business center + free parking
• Named-shoutout front-desk staff (Kayla, Raffy)

Cons:

• Candid 1-star Diamond-tier loyalty upgrade complications (unwanted upgrade, room-swap denied)
• Candid 1-star room-not-ready-until-5pm complaint with no manager on duty
• Active property renovation flagged in recent 5-star reviews
• No in-room jacuzzi confirmed on TripAdvisor - pool-only property
• Value 4.5 the softest subrating at Deerwood-corridor nightly rates

The Location

4415 Southside Blvd, Jacksonville, FL 32216 - On the Deerwood Park / Southside Blvd corridor, 5 min to St. Johns Town Center and 15 min to downtown or the Atlantic beaches via Butler Blvd. You can find more details or book your stay on TripAdvisor.