Westin Washington D.C. City Center
"A 4.5-rated Marriott-brand Westin mid-scale on M Street with 4,412 reviews and named-staff service."
About The Hotel
A 4.5-rated (4,412 reviews) 4-star The Westin Washington DC City Center at 1400 M St NW — a Marriott-brand mid-scale on M Street NW. Subratings 4.2-4.6 with location 4.6, cleanliness 4.5, rooms 4.2, service 4.5, sleep quality 4.4 and value 4.2. Amenities include valet parking, WiFi, fitness center, bar/lounge, pet-friendly, taxi service, business center and conference facilities. Legacy Hot Tub Hotels frontmatter markets in-room jacuzzi suites; TripAdvisor amenity listings do not confirm in-room whirlpools — verify at booking. Recent 5-star reviews focus on named-staff breakfast service (Emebet, Sintu, Ravi at front desk), family-with-kids stays (“We had a wonderful stay at The Westin Washington DC City Center with our family. The room was clean and comfortable, and our kids really enjoyed their stay”), late-arrival check-in speed (“We arrived around 9 PM after a long day travelling from New York to Philadelphia and then to Washington DC, our kids were already very tired. Thankfully, the check-in process was incredibly quick”). Best for Marriott Bonvoy loyalist family stays and business travelers wanting a downtown mid-scale Westin base with strong named-staff service. The Westin sits at 14th and M near Thomas Circle and the 14th Street NW nightlife and restaurant corridor, one of DC’s liveliest evening walks. Marriott Bonvoy points, Westin-brand family-friendly service, named breakfast staff (Emebet, Sintu) 5-star shoutouts and front-desk (Ravi) named service culture make this a solid mid-scale downtown business and family base. Walk to McPherson Square Metro (Blue / Orange / Silver) for K Street and Farragut North (Red) for downtown.
What Guests Are Saying
“I am giving this five-star rating exclusively to Ravi. He is genuinely one of the best front desk staff members I have ever encountered at a Westin. Unfortunately, I did not have a pleasant stay at this hotel because I experienced an allergic reaction in the room. However, Ravi completely changed my impression of the experience. He was incredibly understanding, thoughtful, kind, and compassionate. He listened carefully to my concerns, showed genuine empathy for my situation, and made me feel that he truly cared about helping me rather than simply treating the situation as another complaint. Ravi’s problem-solving skills were outstanding. He took our concerns seriously, remained patient throughout the entire situation, and did everything he could to help us find a solution. What impressed me most was how sincerely he cared about the guest experience and about making sure we felt heard and supported. The hospitality industry needs more people like Ravi—people who genuinely care about their guests and their well-being, rather than focusing only on policies or revenue. Whoever hired Ravi made an excellent decision, and I sincerely hope his dedication, professionalism, and kindness are recognized. He absolutely deserves recognition. Ravi was exceptionally kind, helpful, and professional. This five-star rating is for him because he truly deserves it.” — An, 5 stars
“We arrived around 9 PM after a long day travelling from New York to Philadelphia and then to Washington DC, our kids were already very tired. Thankfully, the check-in process was incredibly quick and smooth. Ravi at the reception was so kind, welcoming, and helpful. He gave us a map and even took the time to explain the area, including recommended cafés, places to eat, and other useful tips for our stay. It was exactly the kind of warm welcome we needed after a tiring journey. Great first impression and excellent hospitality. Thank you Ravi and The Westin!” — Muhammad S., 5 stars
“We had a wonderful stay at The Westin Washington, D.C. City Center with our family. The room was clean and comfortable, and our kids really enjoyed their stay. We also liked the bathroom setup, which had a clean and modern walk-in shower instead of a bathtub. A special thanks to Ravi, who assisted us during check-in and was very helpful and friendly. Overall, we had a pleasant and comfortable family stay.” — Mutia Z., 5 stars
Pros & Cons
Pros:
- 4.5 rating (4,412 reviews) — third-largest review sample in the DC set
- Marriott Bonvoy points + Westin-brand family-friendly service
- Named breakfast staff (Emebet, Sintu) + front-desk (Ravi) 5-star shoutouts
- Pet-friendly + business center + conference facilities
- Downtown M Street — walk to McPherson Square Metro
Cons:
- Value 4.2 softest subrating
- Rooms 4.2 — softer than location 4.6
- Valet parking only (no self-parking downtown)
- Legacy Jacuzzi in Room frontmatter not confirmed by TripAdvisor amenities — verify at booking
- Peak Cherry Blossom late March/early April sells out months ahead
The Location
At 1400 M St NW in downtown DC — near Thomas Circle and the 14th Street corridor. You can find more details or book your stay on TripAdvisor.
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Other suites we've checked
Guest reviews
What guests are saying about Westin Washington D.C. City Center.
"John, GM so sorry I missed the window for the survey, thank you for reaching out I hope this review will suffice! The Westin DC City Center has been my primary hotel for DC Travels for the last 10 years. I feel like I'm home when I stay there at this point lol. When I tell my friends I'm coming into DC they already know where they can find me! I came in town for my birthday and The Boy is Mine concert on 11/30. The guest service team suggested Kitchen + Kocktails for my birthday brunch and it was a fantastic experience. I did have two grievances with the room, one of which you all declared an emergency and apologized for via email. The other was the bedding. I hadn't pulled the sheets back before returning at the end of the night. The sheets looked terribly slept in. At this point I think the masses know to expect that the sheets are not changed with every guest, but this was obvious. The sheets were turning in color. It could just be time to get new bedding inventory, but I had to get out of my head about it in order to fall asleep. Otherwise, friendly staff, beautiful lobby, great walkability."
— Dana P
View on Google"The Westin DC City Center is the best hotel I have stayed at in the city. Yes, the building is dated, but the spirit of the staff is very much alive and present. Katie B., the Front Office Supervisor, is always a delight to see and talk to. She takes pride in her work and pride in her property. The same thing can be said for the F & B Staff at the hotel bar, especially for Barry, who remembers all of his guests and makes sure to make every single one feel special. I cannot recommend this hotel enough!! If you are willing to overlook some minor age related issues in the rooms for top notch service, this is the hotel for you!"
— Logan Weingarten
View on Google"I had a generally nice stay at the Westin Hotel in Washington, DC. The hotel was comfortable and well maintained, and overall the experience was pleasant. However, I was disappointed by an unexpected charge related to package deliveries. I ordered a few items online from Amazon during my stay, and I was charged around $10 for each package delivered to my room. This was not clearly communicated in advance, and the extra fees added up quickly. Aside from this issue, the stay was good, but I believe the hotel should be more transparent about package handling charges to avoid surprises for guests."
— ahmed kamel
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