Hyatt House Richmond / Short Pump
"A 4.3 extended-stay Hyatt House directly across from Short Pump Town Center with full-size in-room fridges — Innsbrook business default."
About The Hotel
The Hyatt House Richmond / Short Pump on West Broad Street directly across from Short Pump Town Center is Henrico’s single hot-tub-search-relevant hotel — an extended-stay Hyatt with fitness center, free breakfast, business center, conference facilities, convenience store and full-size in-room fridges for kitchenette-equipped stays. Subratings run 4.3–4.8 with location a standout 4.8 for the mall walking-distance setting. Recent reviews are mixed: many 5-star reports on cleanliness, quiet rooms and mall proximity, offset by 1- and 2-star flags on a/c performance, missing washcloths, elevator issues and motion-sensor thermostats that shut off after 15 minutes. Best for Innsbrook business travelers and extended-stay families at $111-$149 nightly.
What Guests Are Saying
“The location of the hotel to a great variety of good restaurants within walking distance makes the hotel special. Also, the proximity to downtown Richmond facilitates transportation to areas of interest. Finally, the breadth of breakfast items should please all looking for repast.” — Irwin49, 5 stars
“Great location, very clean and comfortable room and bed. Full-size fridge to store all your bottled water and other food needs for the entire week. Very quiet as well. Mall right outside the parking lot, Perfect.” — Nomad697446, 5 stars
“Very nice hotel very nice staff. It was clean. We had no issues or concerns. Staff was very helpful. Breakfast was delicious. Would recommend staying there again very convenient location. Parking was ample” — Hope P., 5 stars
Pros & Cons
Pros:
- Location 4.8 — walking distance across West Broad Street from Short Pump Town Center.
- Full-size in-room fridges for extended stays and kitchenette needs.
- Free breakfast, fitness center and business center.
- Conference facilities on-site for Innsbrook business meetings.
- Reliable Hyatt-brand extended-stay experience with pet-friendly rooms.
Cons:
- No indoor pool listed and no in-room jacuzzi advertised.
- Mixed recent reviews on a/c performance, elevator maintenance and motion-sensor thermostats.
- Suburban highway-edge setting rather than downtown Richmond walkability.
The Location
On West Broad Street directly across from Short Pump Town Center at the West Broad Street / I-295 interchange in western Henrico County. Innsbrook Corporate Center is 10 minutes north; Lewis Ginter Botanical Garden is 15 minutes east; downtown Richmond is 20 minutes east. You can find more details or book your stay on TripAdvisor.
Henrico,
Henrico.
Guest reviews
What guests are saying about Hyatt House Richmond / Short Pump.
"We stayed here and had to extend our stay last minute. They have been nothing short of accommodating and very nice. The breakfast is great. We do wish they had a pool but it isn't a huge deal. They clean rooms daily, always make sure we have towels and things we need. Truly a great experience. They are begining renovations this week. Even with the rooms beimg older, they are in excellent condition. Hyatt will now be the only brand we stay at. Marriott and Hilton have gone down hill."
— Courtney Nicholls
View on Google"I had an excellent experience at Hyatt Hotels, and I want to specifically recognize Kalo for her outstanding service. I ran into an issue with a third-party booking company, and she handled the situation with absolute professionalism. She was calm, customer service focused, and resolved everything seamlessly. Her attention to detail and genuine care made my stay truly enjoyable. Thank you, Kalo, for going above and beyond. I greatly appreciated it."
— Tehquin Warrick
View on GooglePowered by Google