Holiday Inn Express & Suites Richmond

About The Hotel

The Holiday Inn Express & Suites Richmond North Ashland By IHG on South Carter Road is Ashland’s single hot-tub-search-relevant hotel — a reliable IHG value stay with a shared indoor pool, free hot breakfast and business-class rooms directly at I-95 Exit 92. Subratings run 3.7–4.1, and the property serves Randolph-Macon parents, Kings Dominion families and I-95 through-travelers who want a brand-name pool stop. Best for value travelers who need I-95 access with a pool at the end of the drive, not for in-room jacuzzi seekers.

What Guests Are Saying

“Stayed there one night on the way back from vacation. The front desk staff was nice, went downhill from there. Grab bar in shower falling off, literally Hinges rusty and pins coming out Mold at bottom of door Ripped carpet Took stuff out of mini fridge from previous occupants NO BREAKFAST just cereal, was supposed to be set up at 7, we were down there at 7:25 AC is crap, had to put it at 64 to get it cool at all and still couldn’t sleep Soap mounted too high to reach No exhaust fan in bathroom Toilet moves when you sit on it Toilet ridiculously loud WiFi doesn’t connect Large dead bug right off dining area staff kept walking around Spilled food on floor just outside the one working elevator, I put a wet floor sign there” — Wendy S., 2 stars

“I am hesitant to write poor review, but I feel that this property is sorely in need of an overall update and the management needs to address this. HIE is our favorite option for a night on the road when making a long trip. The location just off I-95 was super convenient with easy places to eat and gas up steps away. However, the hotel itself was dingy, our room was dusty, the wallpaper was peeling, tiles cracked, furniture and walls scuffed, tub faucet coming out of the wall, and tub not draining properly. The staff we encountered were hard working and friendly. They deserve better as do loyal HIE customers. Management needs to address updating this property and it will once again be a great overnight on the road.” — Courtney H., 2 stars

“I recently stayed at this hotel and would not recommend it to anyone. From the moment I walked in, it was obvious that cleanliness is not a priority here. The lobby floors were sticky, the furniture looked stained, and there was a noticeable musty smell in the air. My room was even worse. The carpet had visible stains, dust was built up on surfaces, and the bathroom was clearly not cleaned properly. There was grime and hairs in the shower. I didn’t feel comfortable walking barefoot on the floor, let alone sleeping in the bed. For the price they charge, the condition of this hotel is unacceptable. There are plenty of other options in the area—do yourself a favor and stay somewhere else.” — jasnadal, 2 stars

Pros & Cons

Pros:

• A reliable IHG-brand pool hotel with free hot breakfast.
• Directly at I-95 Exit 92 with easy access to Richmond, Fredericksburg and DC.
• About 15 minutes to Kings Dominion for family theme-park weekends.
• About 5 minutes to downtown Ashland’s Center Street and Randolph-Macon.
• Business-class rooms with brand-standard IHG amenities.

Cons:

• No in-room jacuzzi or shared hot tub — pool only.
• I-95 exit location rather than a walkable historic downtown.
• 3.9 rating with mixed housekeeping consistency across recent reviews.
• A brand-value tier rather than a boutique or historic-inn experience.

The Location

On South Carter Road at I-95 Exit 92 in Ashland. Randolph-Macon College is about 5 minutes into downtown Ashland; Kings Dominion is about 15 minutes north in Doswell; downtown Richmond is about 15 minutes south. You can find more details or book your stay on TripAdvisor.