Baymont by Wyndham Murfreesboro

About The Hotel

Baymont by Wyndham Murfreesboro on Armory Drive is a 3.2-rated (1,352 reviews) budget Baymont by Wyndham in Murfreesboro, with a pool, free breakfast, and a low price near the interstate. An affordable option, but the 3.2 rating reflects genuine, consistent complaints about upkeep and condition, so we recommend the well-rated Embassy Suites nearby unless price is your only consideration; confirm room details directly with the property before booking. The pool is the shared water feature. A bottom-budget option with a low rating — the well-rated Embassy Suites nearby is worth the step up. In Murfreesboro near the interstate corridor.

What Guests Are Saying

“I cannot say enough great things about Jason Beard and the exceptional customer service he provided during my stay. From the moment I arrived, Jason treated me with professionalism, respect, and genuine kindness. In today’s world, it is rare to find someone who takes such pride in their work and goes above and beyond to ensure guests feel welcomed and valued. Jason’s attention to detail, positive attitude, and willingness to help made my experience truly outstanding. He handled every interaction with patience, courtesy, and a level of professionalism that deserves recognition. It is employees like Jason who make a lasting impression and keep customers coming back. His supervisor and management team should know that they have an incredible employee representing their hotel. Jason is a tremendous asset to this location and sets the standard for what excellent customer service should look like. I strongly recommend this Baymont by Wyndham location to anyone visiting the area. Thank you, Jason, for your outstanding service and dedication. You earned every bit of this 5-star review!” — Ashanti B., 5 stars

“Beware: If you cancel a reservation at this hotel, even if you do it within a free cancelation policy window, they will arbitrarily charge you $82 at the end of the year. “Our system does an automatic audit…” I called to correct this, and since I did this through a 3rd party system (booking.com), I was asked for proof of when I cancelled. Because it was 10 months earlier I no longer have that email, so I got frustrated (admittedly I swore out of frustration) and complained they should give their customers the benefit of the doubt instead of automatically charging them nearly $100. I hung up to contact Booking.com so I could obtain the proof they need. After I got that proof, I called the hotel back to reverse the charges. I was then told that they already did it, and they hung up on me. I called the hotel back because I wanted to speak to the manager, and before I could say anything, a man got on the phone and said “you’ve already got your fcking money back you fcking ahole, stop fcking calling” and hung up on me immediately. I was honestly blown away, so I called back to ask to speak to the manager again, and to my surprise that was the manager. The same man answered the phone, announced himself as the “general manager”, said “you’re gonna fckin talk to me now” and proceeded to berate me with insults and curses, talking over me, and refusing to even let me speak. He called me a “f*cking ahole” several times, and said I was “harassing them”. Again, I’ll admit during my initial phone call I swore, but not at the woman on the phone. I wasn’t cursing her out. I wasn’t calling her names. I didn’t berate her. I just couldn’t believe they would automatically charge people $82 who never stayed at their hotel and cancelled within their policy window. All I wanted to do was talk about that with the guy and suggest that maybe they should amend that policy. Instead, I was yelled at, berated, cursed out, talked over, and hung up on 3 times in the span of 4 minutes. After this extremely pleasant interaction, I called Wyndham’s main customer service line to levy a complaint against the hotel itself, and was told “you can’t, each hotel is independently owned and operated. You would need to complain to the owner of the hotel. We can’t give you their contact info, you have to get it from the front desk of the hotel itself.” So not only can I not actually talk to a manager at the hotel, I can’t even report someone swearing and yelling at me to Wyndham corporate. They wouldn’t even take my complaint. They wouldn’t even let me talk to that person’s supervisor at the call center when I asked… What is going on with this company?! So beware. If you try and get your money back that they steal from you after you cancel within a free cancelation window, they will call you a “f*cking a**hole” and say you are “harassing them”. Wyndham isn’t getting one single cent from me or anyone I know for the rest of my life, I can tell you that. Wyndham is just counting on people who cancel throughout the year to not check their bank accounts and notice when they’re assessed a random fee after this “audit”. And if you do notice, they’ll fight you instead of reversing the charges. I didn’t start that phone call off rude. I was perfectly pleasant to begin with. But when my concerns are answered with an incredulous “well do you have any proof of that..” as if I’m lying to them about when I cancelled the reservation to begin with, I’m not just going to be polite at that point. Customers get the benefit of the doubt. At least that’s how I was taught to handle those situations. DO NOT stay at this hotel. Don’t even reserve a stay at this hotel. There are plenty of others in Murfreesboro, save yourself a major hassle.” — James, 1 star

“Murfreesboro: Dear Management, I am writing to formally complain about the extremely poor experience my family and I had during our recent stay at your hotel. The issues we encountered involved unprofessional staff behavior, misleading advertising, and a lack of basic hospitality. First, the front desk staff member named Jenny was exceptionally rude and dismissive. Her manner of speaking showed a complete lack of courtesy, professionalism, and respect toward guests. Communication was poor, her attitude was confrontational, and at no point did she attempt to resolve concerns in a calm or polite way. This is unacceptable for someone in a front-facing hospitality role. Second, the breakfast advertised by the hotel was completely misleading. Items such as fruits and scrambled eggs were advertised but not provided. What was offered instead was of very low quality and did not match what was promised at booking. This feels dishonest and misleading to guests who choose the hotel based on these amenities. Additionally, another staff member (an immigrant) working in the breakfast area behaved in a bossy and inappropriate manner. My daughter was told to clean the table and dispose of trash herself after eating, which is not acceptable service for paying guests. Guests should not be made to feel uncomfortable or treated as staff. We were also told that no food was allowed in the room, which was communicated in a rude and abrupt way. On top of this, there were no lids provided for hot drinks, which is a basic safety and convenience issue. Overall, this stay fell far below acceptable standards. The behavior of staff, lack of professionalism, and misleading amenities left us extremely disappointed. I expect this complaint to be taken seriously and addressed appropriately. I would appreciate a response explaining how these issues will be resolved and what steps will be taken to prevent this from happening to other guests. Sincerely, Chazzy” — Chazzy M., 1 star

Pros & Cons

Pros:

• One of the lowest rates in Murfreesboro
• A pool and free breakfast
• A convenient interstate location
• Free parking
• A budget base for MTSU and the area

Cons:

• A 3.2 rating reflects genuine, consistent complaints about upkeep
• We recommend the well-rated Embassy Suites nearby
• Confirm room details directly with the property before booking
• A bottom-budget stay — the pool is the shared amenity

The Location

In Murfreesboro near the interstate corridor, convenient to MTSU and the region. You can find more details or book your stay on TripAdvisor.