Hilton Garden Inn Nashville Franklin-Cool
"A 4.3-rated value Hilton with a pool, restaurant, and free breakfast near the shopping."
About The Hotel
Hilton Garden Inn Nashville/Franklin Cool Springs on Carothers Parkway is a 4.3-rated (1,105 reviews) Hilton Garden Inn in Cool Springs, Franklin, with a pool, a restaurant and bar, a fitness center, and a value price near the shopping and I-65. A dependable, well-located base; the pool is the shared water feature, with jetted-tub rooms a category to confirm at booking. Guests praise the reliable service, the clean rooms, the on-site dining, the friendly staff, and the good value. It is a solid value choice for travelers seeking a well-rated Hilton without the premium Cool Springs prices.
What Guests Are Saying
“We really enjoyed our stay! The staff are fabulous! So friendly and helpful - we felt like welcome guests in their home. Also very appreciative of the pet policy. We have a very well behaved large dog, and so many hotels have size limits. No issues here. However I am compelled to remind other pet owners to pick up after your dog! It is so inconsiderate to leave waste out in the public areas around the hotel, and you are also putting these fabulous pet policies at risk. Our only complaint- and it is minor - is that the in room ac units are a bit noisy. We are light sleepers. I had trouble the first night, but my husband was fine. The second night we did a super cool before bedtime so slept most of the night with it off. Honestly this is the only improvement this property needs to make. We have stayed at multiple properties in the area, and this will be our choice from now on.” — Heather L., 5 stars
“I stayed here for two nights on a business trip. The location is perfect with lots of local restaurant options. The hotel lobby is welcoming with a nice restaurant. The fitness center is fantastic- open 24 hours with machines, Free weights, kettle balls, weighted balls , yoga blocks etc! Rooms are nicely furnished with hard flooring. I tried breakfast the last day. It was a bit expensive at $15 for a hot breakfast. Eggs and omelets to order - it was worth it! Jenny waited on me and made sure I got my check in time for me to checkout, Cat was so helpful and kind at the front desk- I would definitely stay here again!” — asocsop1, 5 stars
“Highly recommend!! Safe, beautiful neighborhood. Beautiful hotel and lobby, welcoming and friendly staff. Very clean, modern room and bathroom with a comfortable bed, Xtra body pillow, plenty of outlets/charging ports, microwave, mini fridge and coffee maker. Would love to stay again.” — Nancy E., 5 stars
Pros & Cons
Pros:
- A 4.3 across 1,105 reviews — reliably well-run
- A pool, on-site restaurant and bar, and a fitness center
- A value price near the Cool Springs shopping
- A convenient I-65 location
- Brand-consistent Hilton quality
Cons:
- A standard chain hotel rather than a boutique stay
- A Cool Springs shopping-district setting
- A jetted-tub room is a specific room type — confirm at booking; the pool is the shared amenity
- Books up around Nashville events
The Location
In the Cool Springs district of Franklin near the shopping and I-65. You can find more details or book your stay on TripAdvisor.
Franklin,
Franklin.
Guest reviews
What guests are saying about Hilton Garden Inn Nashville Franklin-Cool.
"We spent 1 night. We were greeted by Dawn who was pulling double duty. She was working the front desk and tending bar. She was polite and helpful. The property was also very well appointed and very well maintained. We were surprised at how quiet it was right off of the highway. Although we didn't use it, the pool was operational and kept very neat. There are additional guest restrooms available throughout the facility. Parking was included in our stay. There is no guest hot tub. If you are looking for that you should book a jacuzzi suite, which we did. The whirlpool suite was well appointed and very functional. We had adequate hot water and towels. The only drawback was the shampoo and body wash was bolted into the shower in the bathroom. The breakfast option in the morning looked fantastic but we did not eat there. I feel compelled to write this review, as I believe that previous guest's recent experiences naming Dawn were finite circumstances. During our stay she was the highlight of our guest experience."
— AC G
View on Google"Room was large, clean and the beds/pillows comfortable! Great shower, large bottles of shampoo and conditioner as well as lotion. My only complaint is that breakfast should be complimentary and not $10 per person. Pet friendly is awesome as well. I would stay here again for sure."
— Melissa B
View on Google"Overall the hotel room, service, and location is good. But the customer service from their bartender is TOP NOTCH!! Dawn was absolutely wonderful. Every night of my stay I spent my evening at the bar with Dawn. Dawn is such a likable and funny person. I watched her treat every patron like the we’re family. I usually come into town once a month and from now on, every stay will be at this hotel as long as Dawn is there. After a hard day of work meeting or a long road trip, Dawn is the person you want to see to lift your spirits."
— Michelle Dulin
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