Hilton Franklin Cool Springs
"A 4.5-rated full-service Hilton with a pool, restaurant, and upscale rooms in Cool Springs."
About The Hotel
Hilton Franklin Cool Springs on Corporate Centre Drive is a 4.5-rated (296 reviews) full-service Hilton in Cool Springs, Franklin, with a pool, a restaurant and bar, a fitness center, and upscale rooms near the shopping and I-65. A polished, well-rated base; the pool is the shared water feature, with jetted-tub rooms a category to confirm at booking. Guests praise the reliable service, the clean rooms, the on-site dining, the convenient location, and the upscale feel. It is a full-service choice for travelers seeking polish and amenity-rich Cool Springs stays.
What Guests Are Saying
“The staff at this hotel are some of the best I have ever encountered in the world. As a Diamond member for many years, I’ve stayed in many hotels. The staff’s high level of competence, empathy and kindness was consistent across all departments. I witnessed unruly customers being managed with understanding and caring words. Many people were at the hotel because they had been displaced from their homes by the winter storm, so not everyone was in a good mood (myself included). The staff had their own worries, but yet didn’t let that interfere with jobs … they worked additional shifts, some back to back, and always maintained a great customer service attitude. Thank you Hilton Staff for making a difficult situation very manageable.” — Anne P., 5 stars
“The location and arrangement of this hotel is very good. The hotel has a steady businesslike feel to the lobby. Live music at the bar was a nice touch. I enjoyed my upgraded room and access to the lounge which was exceptional. The only mysterious thing is that the lounge not only suspends service on the weekend (which is normal) it goes into complete lockdown from allowing access to coffee, water, sodas, etc. I’m not used to this at Hilton properties with clubs. Overall I will be back though.” — SCTraveler864, 5 stars
“My mom and I stayed here on a recent trip to visit friends in the area and had an exceptional experience. The hotel itself has everything you would need/expect and is spacious and updated. The staff were so friendly and welcoming and our room was extremely comfortable, clean and quiet. We would definitely return!” — Isabella C., 5 stars
Pros & Cons
Pros:
- A 4.5 across 296 reviews — polished and well-run
- A pool, on-site restaurant and bar, and a fitness center
- Upscale, comfortable rooms
- A convenient Cool Springs location
- Full-service Hilton quality
Cons:
- A larger full-service hotel rather than a boutique stay
- A Cool Springs setting rather than historic downtown
- A jetted-tub room is a specific room type — confirm at booking; the pool is the shared amenity
- A premium price for the upscale amenities
The Location
In the Cool Springs district of Franklin near the shopping and I-65. You can find more details or book your stay on TripAdvisor.
Franklin,
Franklin.
Guest reviews
What guests are saying about Hilton Franklin Cool Springs.
"Our company held its annual banquet at the Hilton here this morning, and this was my first time visiting the hotel near Nashville. I was impressed all around. From the food to the conference center and everything in between, the experience was excellent. The staff was genuinely friendly and attentive throughout the event. The facilities were clean, well maintained, and clearly well managed. It worked perfectly for a professional company event, but you can also tell this would be a great option for a family getaway as well. Everything felt organized, comfortable, and easy. You really cannot go wrong with the Hilton, whether it is for a business function or a personal stay. Five stars all around."
— YouveGot_Feedback
View on Google"Staff is great. Especially McKenzie. Don't bother with upgrading to executive level though. I been here for the past week and the breakfast has been the same everyday. I've stayed at various Hilton properties in the area and at least they offer diverse free breakfast."
— Hazel White
View on Google"This hotel is a definite spot to stay was traveling or for any type of group, business gathering. The hotel is very spacious, the rooms are top notch. The front desk help are so knowledgeable and helpful. I am, definitely going to visit this hotel on my next trip. This hotel becomes my top first stops was traveling it also,has ample parking, the overall exterior and interior are very eye catching."
— Anthony Berry
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