North Conway Grand Hotel
"Full-service family resort with indoor and outdoor pools, hot tubs, and jetted-tub rooms next to the North Conway outlets."
About The Hotel
North Conway Grand Hotel is a 3.9-rated full-service resort on Common Court next to Settlers Green outlets in North Conway. The property features indoor and outdoor pools with hot tubs, a bar and lounge, a fitness center, a game room, and a children’s playground. Rooms are family-friendly with jetted-tub options available upon request. Recent guests praise the friendly staff, clean pools, and convenient location near shopping and attractions. However, the property is large and busy, and reviews note inconsistencies in maintenance and upkeep. Some guests report additional fees and varying service quality. The 3.9 rating across 2,501 reviews reflects mixed experiences.
What Guests Are Saying
“Great location with tons of shops around and friendly staff. Clean room and nice pool/hot tub i liked the breakfast as well” — Katy F., 5 stars
“The North Conway Grand hotel was perfect for a weekend softball tournament in the area. Pool was always clean, well stocked with towels, and breakfast opened at 7:00am and food was hot and ready. Wait staff was great.” — Renee C., 5 stars
“Property is a run down. Pool was dirty. Staff acted like we were a problem. Bathroom in our room was dirty, with dirty wadded up towels everywhere. We had to ask 4 times for someone to “clean” them up, over an hour. They didn’t clean everything, and I had to do it with Clorox towels that I had in the car. They refused us a different room. We had been traveling for over 8 hours and were too tired. I would never recommend the hotel.” — Megan S., 1 star
Pros & Cons
Pros:
- Indoor and outdoor pools and hot tubs for family use
- Bar and lounge, game room, and fitness center on-site
- Next to the Settlers Green outlet shopping
- Family-friendly with full-service amenities and friendly staff
Cons:
- 3.9 rating where service and upkeep can vary - confirm your room condition
- A jetted-tub room is a specific room type - confirm at booking; the pools are the shared amenities
- Prices rise around foliage, ski, and shopping peaks
The Location
On Common Court in North Conway next to Settlers Green outlets, minutes from the village and Cranmore ski area. You can find more details or book your stay on TripAdvisor.
North Conway,
North Conway.
Guest reviews
What guests are saying about North Conway Grand Hotel.
"By far the cleanest Hotel I've seen. This place had a lot of thought into its design and layout. A Spa on lower level, Indoor pool and jacuzzi, outdoor pool and jacuzzi, movie room, bar, restaurant, breakfast, 10 meters from shopping, arcade games. The ID plans on this during design took a lot of time and thought. Great job here. Our room had complimentary bottle water, robes for everyone including kids and slippers. I can't explain how clean it was.. the staff were great as well. Breakfast was a buffet, make your own waffles was a nice touch. We have stayed in a lot of places in NC... this place deserves a 5 star rating."
— Kevin Perron
View on Google"Over all the best stay I have ever had. Let start with how nice the staff is Patrick was so sweet. Our first time but he told us about all the amenities spa was top notch. They have old movies and cards that you can borrow from the front desk. Pools are warm and really it’s a hot tub out doors."
— Careen Pham
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