Fireside Inn & Suites West Lebanon

About The Hotel

Fireside Inn & Suites West Lebanon is a 3-star property on Airport Road with 504 reviews and a 3.7 overall rating. The hotel features family rooms, a 24-hour wood fireplace in the lobby, and massage chairs in select rooms. Guests consistently praise the friendly staff, clean accommodations, and convenient Upper Valley location near the Connecticut River, shopping, and highway access. The property attracts Dartmouth visitors and medical center patients. Room quality averages 3.8 stars, while service and location each rate 4.1 stars. Breakfast and the heated pool are frequently mentioned positives.

What Guests Are Saying

“Nice older, well-kept hotel. The staff was very friendly and informative. The rooms were clean and enjoyed the fireplace and massage chair in the room. the lobby was nice with the wood fireplace which goes on 24-7 and seating area. The free coffee was actually pretty good. The included breakfast buffet was good especially the waffles. The heated pool was nice to use during winter months and did a sleigh ride nearby which we enjoyed. Would definitely come back again.” — Lisa W., 5 stars

“The location was great. Staff was very friendly and helpful. Commandating us for a second night. Looked forward to the hot tub, It was out of order, pool was clear.” — truda M., 5 stars

“Last night was the worst hotel experience I have ever had - I am not exaggerating. After staying at the Fireside inn in West Leb 2-3 nights a month for the last several months, I will not be returning. I have never been as insulted as I was by their front desk staff person as I was last night. This stay, I tried to sleep through a neighbor who left their TV on all night. Whatever they were watching, it was full of low level dialog (could hear that someone was talking but couldn’t really make out what they were saying), intermittent shouting/screaming, occasional horns/screeches, persistent clicking/tapping – the longer I listened the more I thought it sounded like a video game. There was just enough sound coming through the wall to hear it any time the room fan was not on and the sound was random enough to wake me up every time. I tried the friendly wall slap a couple of times but, after a really restless night, I finally gave up just before 4 am and called the desk. In response to my request for help, he made an anemic first phone call 10-15 minutes later. The phone rang three times with no answer (I could hear the phone ringing through wall). I waited a few minutes and since the TV was still on, I called the front desk back. The response I got was basically “There’s nothing I can do.” I asked him to please try again. A few minutes later he did, allowing the phone to ring longer, but still got no answer and the TV continued. I tried knocking on the wall again but got no response. Finally, just after 4:30 I called the front desk back, desperate to salvage a couple more hours of sleep. I explained that they were likely losing a customer - as you know there are many other options in the area to choose from. An argument resulted. “What would you have me do?” he asked. I suggested they listen to their customer and go knock on the door or at least keep trying. I asked what if the person was in trouble (passed out, OD, in medical distress?). As illogical as it sounds, he didn’t want to pound on their door for fear that he might wake them up (I am not kidding). I was floored and incredulously asked why it was ok for my neighbor to keep me awake but not ok to wake them up. There is a noise policy for goodness sake. The front desk person responded, “If there are lots of other options, then leave, there are lots of other customers.” This complete lack of empathy and customer care at 4:30 in the morning devolved to a shouting match. I was sworn at, accused of harassing the desk, and it was suggested that waiting until 4 AM to call was somehow my fault, etc. The net result of this thankfully, was the neighbor must have been woken up by the shouting and finally turned off the TV! Fight or flight kicked in and my adrenaline was flowing at this point so, even with quiet, I couldn’t fall back asleep. I was still awake when the neighbor’s alarm went off at 5:30. I could hear a woman talking briefly and THEN THE SAME TV/GAME SOUNDTRACK BEGAN AGAIN. I gave up and left as soon as I could. I’ve never been so badly treated at a hotel in my life. I cannot stress enough how much I would suggest NO ONE EVER STAY THERE if at all possible.” — Brian M., 1 star

Pros & Cons

Pros:

• Pool, bar and lounge, and free breakfast included
• Convenient West Lebanon location near the river and highways
• Family rooms and fitness center available
• Friendly staff and welcoming atmosphere noted by guests

Cons:

• 3.7 rating with variable front-desk service—confirm room details at booking
• Older property near airport and highways; jetted-tub rooms are a specific room type requiring advance confirmation; pool is a shared amenity

The Location

Located on Airport Road in West Lebanon near the Connecticut River, shopping, and I-89/I-91 access. The hotel sits conveniently between Dartmouth College and Vermont. You can find more details or book your stay on TripAdvisor.