Kimpton Marlowe Hotel

About The Hotel

The Kimpton Marlowe Hotel sits on the Charles River near CambridgeSide and Lechmere, offering a stylish, design-forward boutique experience a cut above standard Cambridge hotels. Its 4.4 rating across 264 reviews reflects exceptional cleanliness, spacious rooms with beautiful layouts, and river or city views that anchor the stay. Guests single out Kimpton’s signature service and pet-friendly policy, the complimentary wine hour each evening, and the thoughtful design throughout. It is walkable to the Green Line and the Museum of Science, and the whole city opens from there. A front-desk service complaint appears in selected reviews, but the overall package — design, cleanliness, location — makes it an excellent upscale Cambridge choice for travelers who want more than a chain hotel.

What Guests Are Saying

“I called several times to try and get a pair of shoes I had left from a stay a few weeks prior. The phone was kept on hold and I was not given a definitive answer, so I went to the hotel in person. All of the Front Desk staff were truly very sweet, patient, and accommodating- with the exception of the manager. Sophie was inmediately very short and impatient. She spoke down to me when I provided the dates of my stay, and was clearly very frustrated when she could not find me in the system. Once she found my reservation, I was given the wrong pair of shoes- with another room number on the label of the bag. I told her that these were not my shoes- and her answer was “Well this is all we have.” I told her I left my shoes with one of her colleagues, and she proceeded to raise her voice- I even had to ask for her not to talk to me like that This was after they had already confirmed my name and prior room number. I asked her to please check the bell closet, so she went to look for them there as well. While she walked away, one of the agents at the desk was kind enough to offer me some water, she was very polite. Please ensure that Sophie knows not to speak to a guest like that ever again. It was frankly very disappointing- the stay itself had been fantastic and everyone else was really kind. The shoes were ultimately found, however, I should have not been spoken to like that.” — apparentlyItravel, 2 stars

Pros & Cons

Pros:

• Exceptionally clean, spacious, and beautifully designed rooms
• River and city views across the Charles
• Kimpton’s pet-friendly policy and complimentary wine hour
• Walkable to the Green Line and the Museum of Science
• Excellent service and thoughtful attention to detail

Cons:

• A 4.4 rating with an occasional front-desk service complaint
• A boutique hotel rather than a full-service resort
• No shared pool or hot tub — confirm an in-room soaking tub at booking
• City parking costs and a busy urban setting

The Location

On Edwin H. Land Boulevard in East Cambridge by the Charles River, near CambridgeSide, the Museum of Science, and Lechmere. You can find more details or book your stay on TripAdvisor.