The Westin Indianapolis
"The full-service downtown Westin — 4.3 across 2,996 reviews, skywalk to Convention Center."
About The Hotel
The Westin Indianapolis is a 4.3-rated (2,996 reviews) full-service Westin at 241 W Washington Street, connected via skywalk to the Indiana Convention Center and Circle Centre Mall. Subratings run 4.7 location, 4.4 cleanliness and 4.3 service, with a Westin restaurant, bar/lounge, fitness center, valet parking, pet-friendly rooms and kids-stay-free. Reviewer praise consistently names the restaurant and staff (Rachel, Joseph the waiter) as standouts. A downtown business-and-convention Westin rather than an in-room-jacuzzi property — the appeal is the skywalk access, the full-service restaurant and the Marriott Bonvoy loyalty tier.
What Guests Are Saying
“Joseph was absolutely amazing! He always had a smile on his face and gave exceptional service every time we ate in the restaurant. He came to know us and remembered our orders and drinks. I wish he could just follow us around and be our waiter at every restaurant we go to!!! He is definitely an asset to your hotel staff. Thanks Joseph for taking care of us!!” — Tracy K., 5 stars
“I had a great experience, the service was excellent from start to finish. Our waiter was friendly, efficient, and very helpful explaining the different dishes on the menu. The food was great, and the restaurant was clean and welcoming. I enjoyed the visit.” — Chandra B., 5 stars
“Lori and Ryton worked in the restaurant at the Westin called Ten Hands social bar and eatery. She was exceptional. She handled every week request that we had with Grace and she made our breakfast experience a great way to start the day.!” — Jo E., 5 stars
Pros & Cons
Pros:
- Skywalk to the Indiana Convention Center — huge for conventions
- 4.7 location score, walkable to Lucas Oil and Gainbridge
- Consistently praised restaurant and service staff
- Pet-friendly and kids-stay-free
- Marriott Bonvoy loyalty recognition
Cons:
- A full-service Westin rather than an in-room-jacuzzi property
- Valet parking downtown
- Value subrating at 4.0 — downtown premium pricing
The Location
241 W Washington Street, Indianapolis, IN 46204 — Skywalk-connected to the Indiana Convention Center and Circle Centre Mall. You can find more details or book your stay on TripAdvisor.
Indianapolis,
Indianapolis.
Guest reviews
What guests are saying about The Westin Indianapolis.
"The Westin Indianapolis is an absolutely stunning hotel in a prime location right downtown, walkable to great restaurants, monuments, and the State Capitol. The check-in process was shockingly good—staff met us at the door, ushered us to the front desk, and the desk agent even walked me to the elevator and explained how to get to my room. This level of service was incredible! The room itself was spotless with an excellent, comfortable bed. The room was thoughtfully designed, featuring special essential oils for sleep and all the amenities you’d expect from a high-end hotel. Finally, the food was 5-star quality; the breakfast was truly exceptional. Highly recommend this beautiful hotel!"
— Thanael Certa-Werner
View on Google"We stayed here for a conference this week. The stay was great. Concierge floor was excellent. Easy to navigate the hotel and conference rooms. The food during our convention was very good. It was a very walkable location to other restaurants or activities. The only hassle was all the construction, but definitely not the hotel's fault so we just dealt with it. Would definitely stay here again."
— Shannon L.
View on Google"I've traveled quite a bit on business, and there are several recurring issues I seem to have, to some extent or another, with any hotels I use. This one didn't have them. What I mean is that: 1) It was not loud. During a busy weekend downtown, I didn't get woken up once to other guests outside my room. 2) The water situation was great; pressure was high, showers heated up immediately, and the tap water was great. 3) The bed was very comfortable, as were the pillows; not too plush, not too stiff, and no low spots. 4) The room layout was great and light switches made sense; I didn't feel trapped in a maze when I needed to get up in the middle of the night. 5) The room HVAC was well done and modern; It didn't loudly crank on and then shut off (that would have disturbed my sleep, but no problem there), and I was able to crank it down to the upper 60s when I slept. The only complaint I had was that the only light in the bathroom was a bright border light around the mirror. It was effective for getting ready, but blinding when used at night. I only even share this to illustrate how good the room situation was, as this is a stupidly minor complaint to bring forth. The view was pretty great, too."
— David A
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