Residence Inn by Marriott West Palm Beach

"Okay, I showed up and was concerned because the parking lot was a little difficult to navigate at first. After I realized that the traffic flow was just different, it was fine. The front desk agent, Raizel, was friendly, the room was clean, and everything smelled good. That helpede lower my defenses. The toilet seat had a broken nylon screw that held one side of the seat to the bowl. I called down immediately and Raizel sent the maintenance guy, Sebastian, up to fix it. We hadn't even finished unloading the luggage cart before Sebastian had it fixed and offered to return the cart for me. I later went down and told Raizel that we wanted to experience something unique in the West Palm Beach area. She told me that she was drawing a blank on the spot but to check back. I happened by there a couple hours later and she had printed out information about Morikami Museum and Japanese Gardens and also Lion Country Safari. We enjoyed one each on the next two days. Her recommendations and kind service, partnered with the quality and convenience of the accomodations made my trip excellent. I certainly recommend this hotel!"

"Steve stole the show. An absolute GEM, if he wasn’t there I would have stayed elsewhere. The group that comes in Thursday-Friday is complete opposite of Steve. Very rude, bothered that we’re there type vibe from the man and 2 women. I had a late checkout and they asked me 3 separate times within 20 minutes when will we be checking out. The lady even came to the door after confirming checkout was 4pm. We just ended up leaving around 1:30pm. Steve went above and beyond just very helpful and kind. I truly hope he gets the credit he deserves because he’s one of a kind. Hotel itself was great. If the 2nd team would have checked me in, I would have left. Hoping some of it was a language barrier and not just rudeness."