DoubleTree by Hilton Hotel West Palm Beach
"A 4.0/1,624 4-star DoubleTree by Hilton at PBI airport with pool, bar/lounge, kids-stay-free rooms and free airport transportation."
About The Hotel
DoubleTree by Hilton Hotel West Palm Beach Airport is a 4-star Hilton-brand full-service property at 1808 S. Australian Avenue directly on the PBI airport corridor. Rated 4.0 across 1,624 reviews with 4.2 cleanliness, 4.0 rooms, 4.3 location, 4.2 service, 4.1 sleep quality; value 3.9 is the softer signal at airport nightly rates. Amenities include pool, bar/lounge, room service, kids-stay-free rooms, children’s activities (kid/family friendly), free airport transportation, fitness center, free parking and free High Speed Internet (WiFi). Legacy Hot Tub Hotels frontmatter markets ‘Jacuzzi in Room’ for select suites, but TripAdvisor amenity listings do not confirm an in-room whirlpool — verify with the property before booking if that is the deciding factor. Recent 5-star guests praise the front-desk staff (Joseph L, Tynishia) and driver Tony for making cruise-and-fly turnarounds seamless; the airport transportation earns consistent praise. A 1-star flag reports ‘the worst experience we’ve ever had… in town for a bodybuilding show and the staff was absolutely horrible and so rude’ at peak-event breakfast. Best for cruise-and-fly and PBI airport-shuttle families needing a Hilton-brand base with pool, bar/lounge, kids-stay-free rooms, and children’s activities, accepting the softer value signal and event-weekend service variability.
What Guests Are Saying
“Best decision ever! Unmatched service and hospitality. Switching to the DoubleTree by Hilton West Palm Beach Airport at the last minute was the absolute best decision my family and I made! We needed a comfortable place to stay near the airport after getting off our cruise, and this hotel exceeded every expectation. From Joseph at check-in, who set a warm tone right away, to Tony and Geep, who handled our transportation seamlessly, this was by far the best experience we’ve had. The rooms were spotless, the pool was a great spot to relax, and the entire staff was amazing. I highly recommend this hotel to anyone staying in the area!” — Dreaves528, 5 stars
“We checked in after a cruise, my first time in West Palm Beach. Mr. Joseph L assisted us with a pleasant smile and a cookie lol. Also Tony the driver made sure we arrived at the airport on time and made sure my elderly aunts were treated with respect and love at the ages of 94 and 96 with walkers and canes and that made me happy. Thanks again Tony and Mr. Joseph” — Tourist11455784721, 5 stars
“Great place! They always go above and beyond. Especially Tynishia and Joseph! They are awesome! Great asset to the company” — Thiago C., 5 stars
Pros & Cons
Pros:
- 4.0 rating (1,624 reviews) with 4.3 location subrating on the PBI corridor
- Free airport transportation - Cruise-and-fly seamless
- Pool + bar/lounge + room service
- Kids-stay-free rooms + children’s activities
- Free parking + Hilton Honors brand loyalty benefits
Cons:
- Value 3.9 - softest subrating at airport nightly rates
- Candid 1-star flag on rude morning breakfast staff during peak-event weekends
- Legacy ‘Jacuzzi in Room’ frontmatter not confirmed by TripAdvisor amenities - verify at booking
- Airport-corridor location - not beachfront or downtown WPB
- Rooms 4.0 subrating suggests dated interiors at some room types
The Location
1808 S. Australian Avenue, West Palm Beach, FL 33409 — Directly on the Palm Beach International (PBI) airport corridor in West Palm Beach. You can find more details or book your stay on TripAdvisor.
West Palm Beach,
West Palm Beach.
Guest reviews
What guests are saying about DoubleTree by Hilton Hotel West Palm Beach.
"The hotel is a good place to stay when visiting West Palm. Conveniently located near the airport, the hotel offers shuttle service with prior notification. The hotel staff were friendly and the breakfast crew, led by Greg, were very welcoming and attentive. The buffet was a delicious way to start the day. The rooms are large and the beds comfortable, my only complaint would be the ac unit is a bit on the noisy side. We took advantage of the free shuttle service to downtown thanks to our driver Wendell. There is also a pool and exercise room which looked fine, but we didn’t really have time to use either. The onsite bar, with Ken bartending, was a good place to end the day. A final note, be sure to take advantage of the free hot cookies."
— Mark Gierok
View on Google"Had to rent a room very late at night on a weekend. Two other hotels were sold out before I checked here. Had the great pleasure of being greeted by the Front Office Manager C.H. He found me a room, offered me a cookie so late at night without much trouble at all. It was a joy to run into someone who knows how everything works on a 3rd shift. The room was also clean and everything worked. Really loved the BLACKOUT curtains."
— D “Alex” H
View on Google"We are visitors from New York and arrived at the DoubleTree by Hilton in West Palm Beach, where we were immediately welcomed with open arms by Tynisha and Empress. From the moment we checked in, their kindness and professionalism stood out. Without us even asking, they offered an upgrade to our room. Even though our company had booked the reservation and didn’t specify that it was for business, Tynisha went above and beyond to make us feel comfortable, even offering us breakfast during our stay. She and Empress were both incredibly warm, always greeting us with smiles and making us feel like family. After a long trip from New York, with all the usual travel challenges, it was refreshing to be treated with such genuine care. My team and I are extremely happy with our room, the service, and the hospitality we received. We’re very thankful and grateful for the amazing experience. We highly recommend this hotel and will definitely be returning for future business trips. Thank you again to Tynisha, Empress, and the entire DoubleTree staff for making our stay wonderful!"
— David Berrios
View on GooglePowered by Google