Holiday Inn Express & Suites Dayton SW

"I had an exceptional stay at this Holiday Inn Express, and I want to specifically highlight Amy from the day staff and John from the night staff for their truly outstanding hospitality. Amy deserves special recognition. I had a difficult check-in, and she handled it with incredible patience, professionalism, and kindness. She went above and beyond to make sure everything was resolved smoothly, never once making me feel rushed or like an inconvenience. Her knowledge, calm demeanor, and genuine care completely turned what could have been a stressful experience into a positive one. Amy is exactly the kind of front desk agent every hotel hopes to have. John on the night shift was equally impressive—welcoming, attentive, and very knowledgeable. He made sure everything I needed was taken care of and carried the same high standard of hospitality. I travel often, and honestly, since Ohio, I haven’t experienced service at this level. Amy and John represent the absolute best of what hospitality should be. If management is reading this: you have two incredible front desk agents who truly elevate the guest experience and reflect extremely well on your hotel and the Holiday Inn brand. I will absolutely be returning and recommending this location to others. Thank you for such a great stay."

"This was just what I needed. I stayed during my husband's stay in a nearby hospital. The bed was comfortable. The shower was hot with good pressure. The breakfast was decent. The staff was polite. It's close to the highway. Fast food restaurants are literally sharing the same parking lot. The room had been updated recently. You could still see signs of mold in the bathrooms and there was something on the ceiling in the bedroom... so not the cleanest. But the bed was so comfortable that it didn't matter."

"Such a great experience! Friendly folk at the check in counter. The Best complimentary breakfast I've ever had at a hotel! Would definitely come back! Very clean rooms. Felt right at home."