Quality Inn & Suites Columbus West
"3.8-rated budget west-side hotel with one two-person hot-tub room near I-70; confirm directly before booking."
About The Hotel
The Quality Inn & Suites Columbus West in Hilliard (3.8 rating, 99 reviews) is a budget motel on Westbelt Drive with one genuine two-person in-room hot tub — a rare low-cost alternative to the Best Western Suites. Free breakfast, free parking, and a fitness center round out the basics. However, candid reviews are honest about its limitations: vehicle break-ins in the lot, cleanliness concerns (shabby upholstery, old carpet), billing and cancellation disputes, and overall dated motel aesthetics. One guest review explicitly confirms the hot tub as a single room amenity, not a property feature. The 3.8 rating on limited reviews (99 total) suggests fewer bookings. It’s a practical budget base only for travelers with eyes wide open to the reviews — read recent feedback and confirm the hot-tub room directly before committing.
What Guests Are Saying
“This is a place where you get what you pay for. Having a Waffle House within walking distance is a plus. Note that the listing for a hot tub refers to one room equipped with a two-person hot tub. Upholstery of the chairs in my room was pretty bad. The breakfast was OK.” — Robert F B., 3 stars
“The room was ok but needs some TLC. Best thing, however, was waking up in the morning and finding out our SUV had been broken into. When my husband told the manager, he simply said he was sorry. My advice: find another place to stay.” — Adventure B., 2 stars
Pros & Cons
Pros:
- One confirmed two-person in-room hot-tub room — a budget alternative to Best Western
- Affordable rates ($89–$108) with free breakfast and free parking
- Convenient west-side freeway access to downtown and I-70 corridor
- Restaurants including Waffle House within walking distance
- A practical budget-focused motel for cost-conscious travelers
Cons:
- Flag heavily — candid reviews report vehicle break-ins and cleanliness issues
- The hot tub is one room only, not a property amenity — must confirm directly
- Shabby upholstery, old carpet, and dated motel aesthetics throughout
- Billing and cancellation disputes appear in reviews
- Limited reviews (99 total) suggest lower booking volume and less oversight
The Location
Westbelt Drive in Hilliard on Columbus’s west side, near I-70 and the Ohio Statehouse drive. You can find more details or book your stay on TripAdvisor.
Columbus,
Columbus.
Guest reviews
What guests are saying about Quality Inn & Suites Columbus West.
"I recently stayed at the Quality Inn in Hilliard, OH, and overall, my experience was great. The staff was absolutely amazing—special thanks to Neal, Tanu, and Ryan for their outstanding service and hospitality. They made me feel welcome and taken care of throughout my stay. The price was very reasonable for the quality and comfort provided, which is always a plus. The only issue I noticed, which I hope can be improved in the future, was that the room had a bit of a smell. This was likely because the window couldn’t be opened, which made it hard to get fresh air inside. A simple solution like improved ventilation or refreshed air circulation would make the experience even better. Overall, great staff, great value, and I’d stay here again once that small issue is addressed."
— Sam Rahal
View on Google"They don't have handy cap with double beds only king. Bath room didn't have wash cloths. The tub could of been cleaner. The room is really quiet and dark. Great for sleeping. Beds are also very comfortable."
— Lee Ann Haggard
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