Best Western Port Columbus
"3.7-rated airport-corridor pool hotel with free breakfast and parking near John Glenn Columbus airport."
About The Hotel
The Best Western Columbus Airport (3.7 rating, 686 reviews) on Airpointe Drive is a practical, convenient airport base near John Glenn Columbus International Airport. Free parking, free breakfast, an indoor pool, and a patio offer value for quick overnight stays. Subratings are consistent at 3.8–4.2 (location 4.2, cleanliness 3.9, rooms 3.9), signaling a standard budget airport property. Front-desk staff receive consistent praise for warmth and accommodation. However, candid reviews repeatedly flag two serious concerns: vehicle break-ins in the parking lot and mixed cleanliness feedback (cold breakfast items, dated facilities). One guest reported a stained and cracked in-room jacuzzi with poor ventilation, underscoring maintenance lapses. It’s a convenient, low-cost option for one-night airport stays but requires recent review before booking.
What Guests Are Saying
“Checked in for OSU game, attendee at front desk was very nice and accommodating! In a great spot for food and late night eats. and a pool!” — Carolyn W., 5 stars
“This hotel is old and needs updating, but it was convenient to the city. We went to the continental breakfast 30 minutes before it ended and the eggs, tater tots were cold. The muffins were dry. I could not eat anything but the yogurt! I guess we should have woken up earlier. I would not stay there again.” — Jane V., 3 stars
“The ONLY good thing about this hotel was the accommodating staff, but when I needed them most (next door room was blasting music in the middle of the night) they were NOWHERE to be found so what was originally going to be a 2 star review is now a 1 star. Genuinely my worst hotel experience ever. Pros of this hotel: clean. Somewhat nice staff. They gave me a roll-in bed because I booked for 2 beds but only was given one.. don’t even know if this one can be considered a ‘pro’. Added pro: I am being compensated with points to rebook for free at any best western but I don’t really want to come back. Cons: the pillows were flat as can be and also hard. The bed was firm as hell and you could hear and feel all the springs in it just rolling to your side. The jacuzzi was stained. The jacuzzi was cracked. After running the jacuzzi (filling it up included) the entire room was foggy for nearly 2 hours so the ventilation in the room is horrible. I only came to sleep here for a night with my mom while we were on an out of state trip.” — Journey35607471554, 1 star
Pros & Cons
Pros:
- Convenient location near CMH airport, 10 minutes from downtown
- Free breakfast, free parking, and affordable rates ($107–$131)
- Indoor pool, patio, and fitness center for basic relaxation
- Accommodating, warm front-desk staff
- Easy I-670 access to downtown and freeway corridors
Cons:
- Candid reviews repeatedly report vehicle break-ins in the parking lot
- Mixed cleanliness feedback — cold breakfast, stained jacuzzi, maintenance issues
- Old, dated facility with worn carpet and furniture
- In-room jacuzzi reported as stained and cracked with poor ventilation
- An airport-corridor setting, not scenic or leisure-oriented
The Location
Airpointe Drive near John Glenn Columbus International Airport, east of downtown. You can find more details or book your stay on TripAdvisor.
Columbus,
Columbus.
Guest reviews
What guests are saying about Best Western Port Columbus.
"I read a few bad reviews but decided to try it out. We checked in Wednesday (Christmas Eve) and checked out Saturday. The room was clean and the staff was friendly. In some of the bad reviews I read they talked about roaches or signs of bed bugs but that was not the case. We didn't see any bugs at all or any signs of bed bugs. Trust me I always check really good when it's a hotel I've never been to. We stayed in a pet friendly room because we have a small dog and it was perfect for us. I read a review about one of the pet friendly rooms smelling like cat urine but again this wasn't the case with our room. It smelled fine. They do have a indoor pool but we didn't go swimming. I did walk in and check the temperature of pool. It wasn't cold but wasn't warm either. If I had a swimsuit with me I would have probably went in and I'm sure it would've been ok. The hotel was really quiet except for Friday night. There was a woman cussing and fussing at someone in the hallway around 10 pm for about 5 minutes. Other than that it was quiet. Now the whole time we stayed I bet there wasn't more then 15 cars in the parking lot so it wasn't packed. The breakfast was actually pretty good compared to some of the other Best Westerns I've stayed at. The coffee was good. The apple juice and orange juice wasn't watered down like I've experienced at other Best Westerns. The eggs, bacon, sausage,and potatoes were actually cooked and not microwaved. The waffles are excellent. Overall we had a good stay and we do plan on staying here again whenever we are in Columbus."
— Brian Davis
View on Google"I had a wonderful stay at this Best Western! The staff was incredibly kind and welcoming from the moment I arrived. They were very accommodating and made sure everything went smoothly during my visit. A special thank you to Lucky, who was extremely helpful during check-in and made the process quick and pleasant. It’s rare to find such genuine hospitality, and I really appreciated it. I highly recommend this hotel to anyone looking for a comfortable and friendly place to stay!"
— Isaiah Holt
View on Google"Amazing customer service from Lucky! She was so helpful and kind. Location is great with plenty of gas stations and fast food nearby. After staying at a not-so-great hotel down the street, we were so lucky to have Lucky get us in our rooms as soon as possible. The gentleman at night, Zabi, was incredibly helpful for last minute, before bed needs and requests. He really goes above and beyond! We really enjoy the help of Dimple, as well. She has been a pleasure to work with all week. The manager is amazing, works all day and night and was so kind when I extended our stay another night. I'm so grateful for real hospitality. Super clean hotel, nice parking lot and friendly staff with great accommodations."
— T R
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