The Ritz-Carlton, Cleveland

About The Hotel

A 4.4-rated Ritz-Carlton connected to the Tower City complex downtown, with a bar and lounge, a fitness center, EV charging, and full luxury service. The highest-end stay in the city and a true full-service luxury hotel. At this price point ($464–$506/night) some guests feel the experience doesn’t always match the Ritz name, with value scoring lowest of its subratings. Not an in-room-jacuzzi property—confirm any jetted-tub room directly if that is the priority. Best for travelers who want downtown luxury connected to Tower City, the arena and the ballpark. On West 3rd Street downtown, connected to Tower City near Rocket Arena and Progressive Field.

What Guests Are Saying

“Assuming a typical Four Seasons or Mandarin Oriental sets the standard for what five-star hotels should look like, the Ritz Carlton Cleveland is a solid 4.5. In its favor, the property is lovely, the food is good, and the rooms are well-appointed and modern. The staff were all friendly and the Club Lounge is a must-add upgrade. The fitness center is also great. This does feel like a property that should have a pool, though. Keeping the Ritz Cleveland out of the conversation of the true five-star properties are small issues like the valet not asking if he could help with our luggage, waiting for a few minutes at the front desk unacknowledged while three employees were working on their computers, and a general lack of anticipating wants and needs and going above and beyond to make our stay memorable. For example, when learning that my family and I were going to a Guardians game, asking “how was the game?” when we returned would have been a nice touch. These are not huge negatives by any means, nor would they preclude me from staying at the Ritz again, but with some small and thoughtful tweaks, this could be a special place. As it is, the Ritz is by leaps and bounds the best hotel in Cleveland.” — Andrew, 5 stars

“I have stayed here a few times. It is always consistent and a wonderful stay. I always get upgraded to a suite. The suites are perfect. But, so are the regular rooms. The club room is a must. It just nice to be able to go there any time of day and have a nice selection of snacks and the Club attendants are wonderful. The restaurant has a nice atmosphere and great menu. The workout room is incredible. The locker rooms are so relaxing and the sauna is sensational. Overall, this is the best hotel in Cleveland.” — Marielle C., 5 stars

“Jasmine made my multiple night stay at The Ritz-Carlton Cleveland amazing. She truly went above and beyond for me in every way possible to ensure my stay was amazing. She provided excellent customer service. Ritz-Carlton is my absolute favorite property to stay during my visits to Cleveland. The rooms are so spacious, beds are very comfortable, the property is immaculate and the staff truly goes above and beyond to ensure their guests have the best experience. Thank you Jasmine for an amazing stay!” — Erin J., 5 stars

Pros & Cons

Pros:

• Full luxury service and polished bar and lounge
• Connected to Tower City and steps from Rocket Arena and ballpark
• Fitness center and EV charging on-site
• Pet-friendly downtown luxury
• Central to Playhouse Square and the lakefront

Cons:

• The priciest stay at $464–$506/night; value scores lowest of its subratings
• Some guests feel it doesn’t match the Ritz-Carlton standard
• A luxury city hotel rather than an in-room-jacuzzi property
• Parking and dining add up at downtown luxury prices

The Location

On West 3rd Street downtown, connected to Tower City near Rocket Arena and Progressive Field. You can find more details or book your stay on TripAdvisor.