The Westin Jackson

About The Hotel

The Westin Jackson ranks as the top-rated downtown hotel with a 4.5-star rating across 390 reviews. Located on South Congress Street, this 4-star property caters to business travelers and museum visitors with polished service and spacious, spotless rooms. Guests consistently praise the cleanliness (4.8 rating), sleep quality, and professional staff, though some note occasional housekeeping lapses. The hotel’s amenities—pool, spa, bar, and fitness center—enhance the overall experience. Rooms earn a 4.8 cleanliness rating, and service receives 4.6 stars. While valet parking and downtown rates reflect premium positioning, the hotel delivers strong value at $134–$156 per night.

What Guests Are Saying

“Hotel was great and the Vallet was even better ! Kobe did a phenomenal job assisting as with our car and also loading our vehicle !” — Kyla V., 5 stars

“Lahenry was totally incredible. He is so professional and has a wonderful personality . I stayed 4 nights and everyday he was greeting me, helping me, if every place I stayed had someone like Lahenry, we would all feel the top quality service. Thank you Lahenry! You made my stay amazing!” — tschilarj, 5 stars

“La Henry provided exceptional assistance throughout the interaction. She greeted me with positive energy, made me feel welcomed, and demonstrated a high level of professionalism and customer service. JT” — Jt G., 5 stars

Pros & Cons

Pros:

• 4.5-star rating across 390 reviews—the top-rated downtown Jackson hotel
• Pool, bar and lounge, and fitness center on-site
• Polished, walkable downtown location by the capitol
• Valet parking, pet-friendly rooms, and excellent service
• Steps from the Two Mississippi Museums

Cons:

• A downtown business hotel rather than a resort or boutique inn
• Valet parking and downtown rates apply; among the higher Jackson rates in season
• Jetted-tub rooms are a specific room type—confirm at booking; the pool is a shared amenity

The Location

On South Congress Street in downtown Jackson, steps from the capitol, the Two Mississippi Museums, and the convention center. You can find more details or book your stay on TripAdvisor.