W Boston

"Loved our room with really comfy beds and great additional seating. Restaurant food was great - all bartenders give great service, too! Best part of our stay was the outstanding, above and beyond, warm and friendly customer service, especially from Paul, the welcome ambassador. Had to leave our bags after checkout, and when we came back to get them, he stayed and talked to my elderly mom while I changed, and made sure we stayed comfortable until our ride came. He truly cared about us and was above and beyond aware of making sure we had an excellent departure. Such a kind and professional person! Cabo in the dining room saw us looking lost and literally ran to us to help us with a table, stopped by many times to make sure everything was going great, and truly loves people! Our server at breakfast immediately remembered our requests from the day before and took great care of us, even though the restaurant was really busy. Megan at the front desk took went above and beyond as well, taking time to not just check us out, but to talk about our stay, share our excitement for the family baby shower we were attending, and was just lovely! W’s hotel amenities are very good, but these staff members made the stay and experience great! So appreciate them!"

"W Boston is a fantastic place to stay! The hotel has a modern, stylish vibe with beautifully designed rooms that are comfortable and well maintained. The bed was super comfortable, and the room felt sleek and relaxing. The location is excellent — close to restaurants, shopping, and downtown attractions. The staff were friendly, professional, and very helpful throughout the stay. A great choice for a chic and comfortable stay in Boston!"

"Stayed at the W Boston recently and wanted to give a special shoutout to Gabriela Guzmán. On my second day, she noticed I was unsure what to do with my time and immediately stepped in with awesome suggestions. She took the time to walk me through different neighborhoods, restaurants, and things to see, and every recommendation was spot on. Thanks to her guidance, I ended up discovering places I never would have found on my own and had a much better Boston experience. Gabriela is friendly, thoughtful, and clearly loves helping guests make the most of their stay. The W is lucky to have her!"