W Aspen

"The W Aspen hotel staff were incredible! Every single employee made us feel welcomed and valued, with proactive anticipation of things we may enjoy. The entire experience felt custom and personalized. From our very first impressions with the bellmen taking our bags, to the gentleman who checked us in, we were treated with extremely high levels of care and always a smile. The front desk manager who assisted in our check-in was above and beyond friendly, nice, and personable. Every time we saw him, he said hello and greeted us by name. With the snow, we took advantage of the car service and every driver was kind, waited as needed, and shared suggestions on things to do and see. It is very clear that the hotel team has strong leadership and instilled a great culture for the employees. While we may have been only a few of the many guests the hotel saw over the course of our stay, we felt like we were the only guests, and yet we saw everyone getting treated the same, which speaks volumes on the level in which the staff is attuned to guest satisfaction. Our experience at the W Aspen has been the best hotel experience this year, and maybe of all time. Now that we live in Colorado, we will absolutely be making future trips to Aspen and stay with the W Aspen - incredibly memorable! In addition to your exceptional staff, as mentioned earlier in this survey, the property is beautiful - we love the public and hotel room aesthetics, the food and drink offerings were exactly what we were looking for, and we loved the many perks - daily cocktails, car service, 24-Hr hot tub. That combined with the level of care, attention to detail, thoughtful suggestions and recommendations made this a truly incredible experience. The W Aspen experience should be a goal that every other hotel strives to achieve."

"One of the best housekeeping teams I’ve ever seen. They were fast, efficient, and it felt like the room was magically cleaned the moment we stepped out. Staff was friendly, and the location couldn’t be better—right next to the ski lifts. Legit one of the smoothest stays I’ve had."

"We stayed in mid July. I stay in a lot of hotels and it’s rare to get good customer service- the W knows how to treat their guests. Every staff member actually wanted to help make our stay great and do the little things. Especially awesome was the wheels team who was happy to drive us around town wherever we needed to go with a smile on their faces, even when sitting in Aspen afternoon traffic. Room was clean and quiet as well."