JW Marriott Las Vegas Resort & Spa

"This was my first JW Marriott stay. The service wasn’t as great as I would expect at a JW Marriott but nothing went wrong. Don’t get me wrong as the service was fine but I just thought it would wow me and it didn’t. As an Ambassador I was upgraded to a junior 1 bedroom which was really nice. They actually upgraded me to a 1 bedroom the next night as the first night the hotel was sold out but they didn’t realize I had two separate reservations. They had extra feather pillows on the bed which is always awesome. There was a bidet in the bathroom which was actually not very practical. I prefer the modern ones with a remote control but still a nice touch. The bath tub looked amazing but I didn’t use it. I really should use the tubs when they are that big. Huge plus for Ambassadors that are trying to make the 23,000 spend to requalify is they have a spa that is owned and run by the hotel so if you get a facial or another spa service and add it to your room it counts towards your Ambassador spend. Huge plus as most spas are not owned by the hotel so you don’t get the spend or the points. And the cherry on the cake is I won 222.00 which paid for my facial."

"We love this property so much. Everyone is so friendly and it’s absolutely our favorite most wonderful place .. however the rooms are not cleaned properly. Dust all over the ceiling fans and light fixtures in entry way bathtubs . Filthy. Pubic hairs from other guest and rings around the tub I don’t believe they ever vacuum because our stay this week little pieces of paper and someone’s used contact lenses on the carpet on the side of the bed It makes me so sad because it’s a wonderful place Whomever is in charge of housekeeping need to train the housekeepers how to clean our table in our room was never wiped down for five days and I asked for full service every day. It had rings on the table and finger smudges. There is no excuse for this. The dust on the fans made me sick Come on Marriott get on this these gals that clean They do more talking than cleaning I always tipped the girls, but the last two times I did not they didn’t deserve it I hope our next visit in March I see an improvement! We stay at this property 6 to 7 times a year and twice I’ve got Covid. I believe it’s because of the unclean rooms and they are so beautiful. It’s just a shame.!"

"First off, this resort is nowhere near the strip, which is a huge reason why we like to stay here. We love the Summerlin area because it close to the Red Rocks conservation area and it is more calm compared to the crowded strip area of Las Vegas. The rooms here are beautiful, clean, spacious, and nicely appointed. We’ve stayed here twice and both times the rooms were quiet—we never heard our neighbors. The grounds are stunning, the casino has fun games, and the food options are great. I can’t speak more highly of the valet service, they enhanced our vacation. They were so kind, friendly, and helpful. Overall, the front desk staff was great, we encountered one cranky person, but I think they were just overwhelmed due to a conference being held at the hotel. I’m already looking forward to our next stay."