Best Western Plus The Charles Hotel

"Very cool building, staff were very polite and courteous. From check-in, to breakfast to the check out. All staff were great. Especially Rosa, who checked me in and the woman in charge if Breakfast. Rosa was very knowledgeable about thr establishment and answered any question I had or would have had if not for her preemptive consideration. Rosa made me feel at home which allowed me to take my time while getting my personal things from my car up to my room. Also, she showed me the cappuccino maker that made like 10 different beverages including hot chocolate and hot milk chocolate. Rosa helped me set up rewards and informed me of all I'd benefit from doing so. The Breakfast worker was very polite, courteous and welcoming in the Breakfast area. She made the area very easy to navigate and did not make anyone feel rushed. She was patient and positive. I enjoyed my stay and those two employees specially are the reason on top of an already comfortable establishment. I am new in the area and being that I drive back and forth through this area, I will make sure to stay here rather than anywhere else."

"Paya was really kind and courteous and accommodated to our need of room away from the elevator. Breakfast was good and service nice. Would recommend stay if traveling as it is very close to highway. Room seemed to have a little mouldy smell but tolerable for the price!"