Hyatt Place Phoenix

"Super friendly staff and nice free breakfast. Housekeeping service seemed to be very diligent. Nice pool area to relax. Main drawback is the outdated rooms. Good location in the East valley."

"The staff at the hotel were absolutely wonderful—very friendly, welcoming, and helpful throughout my stay. However, since it’s a pet-friendly hotel, I think it would be a good idea to replace the carpet with vinyl flooring. The carpets held onto a lot of pet odors, and the couches had a strong smell as well. Leather or faux leather furniture might be a better option since it’s easier to keep clean. The room was also quite dusty, which made my allergies worse. I’m allergic to pets, so the combination of carpet and lingering pet dander made it difficult to stay comfortable. I also noticed that the sheets and towels had stain marks, which was disappointing. Overall, the staff were great, but the cleanliness and furnishings could definitely use some improvement."

"We stayed here for 2 nights and our experience was good. The front desk staff was friendly and the check in process was breezy. The room was spacious for 2 Queen beds and a sofa (and I think it is a pull out couch but can't remember since we didn't check it out or needed it). The microwave and fridge is by a small counter with a sink. It also has a little desk and chair too for any work you want to do. The bathroom was decent and clean and the shower/tub and toilet is in one room with a door while the sink and dresser is right next to it, which makes it very convenient and you don't have to wait for someone to be done with the shower/toilet in order to use the sink. The beds are very comfy and clean. The dresser with drawers is quite dated and scruffed up though. It should be updated cuz it makes the room cheaper in quality and looks. The pool area is nice and has towels for guests to use. We used it 2 nights and the first night we had the pool to ourselves but the second night was full of people and kids. There weren't any towels available when I got there, so I went to front desk and asked for some. They also refilled the towels straight away once they heard that. I gave them props for doing that right away cuz they really cared about their guests. The free breakfast was very good! Much better in spread and quality than some hotels, for sure. It has sausages, scrambled eggs, potatoes, wraps and various breads, bagels. Has fresh fruit, yogut, hot oatmeal, boiled eggs, various milk types, juices and coffee and assorted cereal. Definitely a nice, good spread and they keep everything filled and refilled quickly. There's a lady who also helps keep the area clean and tables cleared quickly. Kudos to the staff for that, both the back and front staff! 2 things, though, I would suggest the hotel to consider: 1. While the closet has sufficient hangers, I find the room is lacking hooks to hang towels or your clothes, esp in the bathroom where you want to hang your towels. Some wall hooks would make it more convenient for guests. 2. The towel rack in the bathroom/shower is all rusty underneath. REALLY should change it cuz not only it looks terrible/gross, it isn't sanitary, health/safety wise. Overall, it was a good, clean hotel, has friendly staff, good breakfast spread and location is safe and clean. I would come back here again."