Embassy Suites by Hilton Montgomery Hotel

"I recently stayed at Embassy Suites Montgomery, and I wanted to take a moment to commend one of your front desk staff members, MRS. NETTA for her outstanding service. From the moment I arrived, she was incredibly warm, welcoming, and professional. She went above and beyond to make sure I was comfortable and had everything I needed, offering helpful information about the hotel amenities and local area. Her kindness and accommodating nature truly made a difference in my stay. It’s rare to come across someone who shows such genuine care for guests, and her positive attitude set the tone for the rest of my visit. She is a true asset to your team, and I hope her excellent service is recognized and appreciated. Room was decent! No complaints! Thank you for a wonderful experience!"

"Great hotel. Breakfast was amazing. Omelets made to order. The front desk team was very friendly, kind and courteous, especially my blond hair guy that’s always smiling ( sorry I can't remember his name but you won't miss him. (Loved the hair). Special mention to Kei in housekeeping! Yay! He went above and beyond to find couple pillows. He made sure they were to my liking. My family and I will definitely revisit this location."

"My stay at Embassy Suites was good. Of course, I could list all the great things... room very comfortable. Housekeeping excellent, with skilled and friendly staff. Conference rooms and staff also excellent and instantly responsive to all requests. Banquet food plentiful and delicious, with options for anyone/everyone. It's why I choose Embassy Suites, and why my group chooses Embassy Suites for conferences, etc. However... I've stayed in Embassy Suites in several cities. It is my "go to" hotel. There are "universal" perks. So, on check-in, I asked about a form for the breakfast buffet and the evening happy hour drinks. I was told all I need to do is show my room key. So... happy hour comes. Naturally the line for drinks is long, with 3 conference groups there. I waited almost 30 minutes, to be told by the (quite rude) bartender that I have to have a form. I told him what I was told on check-in. He said, "You were told wrong." I said, "I've waited in this line a long time." He said, "Rules are rules. You have to have a form." So I went to wait in another line at the check-in desk to tell them I didn't get a form. (It would have been less annoying if I hadn't asked about it on check-in and told I didn't need one.) Thankfully, that bartender was off the next night, and the new one was quite friendly, fast, and got a healthy tip from me. Next night after that... old one back again. Still grumpy and unfriendly, but I did have my form. Restaurant food was delicious too, but quite overpriced, even for a hotel. Tiny chicken pot pie for $30 was almost humorous. And finally, charging a guest of the hotel for parking is almost an insult. We did get a parking discount, because we were with a group, but with no street parking option, we are victims of the parking monopoly. (Many Embassy Suites are in areas where there is ample parking (meters). Some of these have realized the inconvenience of guests having to go out every couple of hours, move the car, pay again, etc. for weekdays, but $8/day beats $20/day. Most meters are free on weekends, so no need for all the pay and moving. These usually offer free hotel parking to guests.) Anyway, thank you for Embassy Suites' overall excellence."